Strange e-mail from E-on - 'You've got mail‏'

Former_E.ON_Company_Representative:_Malc

Sorry I've been a long time coming back all. Been trying to see what's happened here.

Also really sorry we've made this mistake and sent emails we shouldn't have. There's information on our website that mrpsmith links to above (post 10). Thanks mrpsmith.

Just to assure everyone, no sensitive personal data has been shared or leaked. We'll be letting the Information Commissioner know what's happened too.

Hope this and the information on the website helps. I'll let you know if there's any other developments as and when I'm told about them. Thanks for your patience.

Malc

chanz4

All of us raise a formal complaint, and force them to donate to a charity for their error

bxboards

chanz4 wrote: »

All of us raise a formal complaint, and force them to donate to a charity for their error

Don't be silly - none of us posting here are even customers!

You are foolish if you believe that these fines or charity donations are not just passed straight onto current customers in future bill hikes. It won't come out of the pockets of the Directors or shareholders...

The customer always pays these fines in some ways - ex-customers complaining to force a fine means current customers will pay for it.

victor2

Got one as well, many years after leaving them.
Just an IT/human screw-up that happens. They never promised to delete our details - unlike some other "service" in the press recently.
The most I would expect is an apology email - if the first went to a dead address or junk folder, the apology will follow.

Former_E.ON_Company_Representative:_Malc

victor2 wrote: »

Got one as well, many years after leaving them.
Just an IT/human screw-up that happens. They never promised to delete our details - unlike some other "service" in the press recently.
The most I would expect is an apology email - if the first went to a dead address or junk folder, the apology will follow.

Thanks for your understanding victor2. Apology emails are currently being sent to the addresses we mistakenly sent them to last week.

Really sorry for the inconvenience we've caused with this mistake.

Malc