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Strange e-mail from E-on - 'You've got mail‏'

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  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Sorry I've been a long time coming back all. Been trying to see what's happened here.

    Also really sorry we've made this mistake and sent emails we shouldn't have. There's information on our website that mrpsmith links to above (post 10). Thanks mrpsmith.

    Just to assure everyone, no sensitive personal data has been shared or leaked. We'll be letting the Information Commissioner know what's happened too.

    Hope this and the information on the website helps. I'll let you know if there's any other developments as and when I'm told about them. Thanks for your patience.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    All of us raise a formal complaint, and force them to donate to a charity for their error
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • bxboards
    bxboards Posts: 1,711 Forumite
    chanz4 wrote: »
    All of us raise a formal complaint, and force them to donate to a charity for their error

    Don't be silly - none of us posting here are even customers!

    You are foolish if you believe that these fines or charity donations are not just passed straight onto current customers in future bill hikes. It won't come out of the pockets of the Directors or shareholders...

    The customer always pays these fines in some ways - ex-customers complaining to force a fine means current customers will pay for it.
  • victor2
    victor2 Posts: 8,125 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Got one as well, many years after leaving them.
    Just an IT/human screw-up that happens. They never promised to delete our details - unlike some other "service" in the press recently. ;)
    The most I would expect is an apology email - if the first went to a dead address or junk folder, the apology will follow.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    victor2 wrote: »
    Got one as well, many years after leaving them.
    Just an IT/human screw-up that happens. They never promised to delete our details - unlike some other "service" in the press recently. ;)
    The most I would expect is an apology email - if the first went to a dead address or junk folder, the apology will follow.

    Thanks for your understanding victor2. Apology emails are currently being sent to the addresses we mistakenly sent them to last week.

    Really sorry for the inconvenience we've caused with this mistake.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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