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Dect Phone & BT Broadband problem

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Mr_Singleton
Mr_Singleton Posts: 1,891 Forumite
in Broadband & internet access
Got a call from a friend that recently had BT standard broadband installed. Everything went O.K and he's been able to get online.

I've just received a call from him saying that he's got a new phone (which I believe to be a Gigaset 620a) but whenever he plugs it in he loses his broadband connection.

I'm not an expert on this and so was wondering if anyone knows whats going on. I plugged in the BT Hub 4 for him in the livingroom using a line filter. He tells me that he's plugged in the phone into a socket in the hallway but the filter doesn't fit.

As I said any help appreciated as I don't know.
Thanks

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