Problems with Three

jt_2007

Hi there, I don't know what to do about this. I'd be grateful for any help!

28th August last year I signed up for a 18 month contract with 3. I decided that this was a mistake and changed the contract to a 12 month plan. I phoned up today to cancel and they insist that I am on an 18 month contract. I have threatened to cancel my direct debit (although I'm not sure I want to do this), and have asked if anything can be done. They have offered me £5 off my monthly tarriff to make £35 a month.

This is very annoying as I only got the contract because it worked out (after credit) as £22 a month for the year.

At best there was miscommunication last year, but I suspect that it was a mistake.

Is there anything I can do about this? Is their 'compromise' offer a sign that they're in the wrong? What would happen if I cancelled my direct debit?

Thanks in advance

rash.m2k

not really a good idea to cancel DD it will look real bad on your credit file.

But ring them up and ask to speak with the manager, say you are real !!!!3d off! And want to cancel or upgrade if the deal is right and they may give you a 12 month free deal.