Extra Energy

Linda.Shipley

They may look the cheapest but in my experience they are not. The direct debit is higher than expected. I could not get a bill for a year. The customer service is the worst I have ever encountered (and that is saying something - up to an hour on hold and then no help). I switched away from them in June and cannot get my overpayment back. They say it has now been actioned but I have to wait 21 days - because that is company policy. I am promised a call back - at the time I said that I wished I believed - and sure enough - no call.

Cardew

If you have time read the 2000+ posts here:


https://forums.moneysavingexpert.com/discussion/4924424

footyguy

Linda.Shipley wrote: »

They may look the cheapest but in my experience they are not. ...

Everyones experience will be different reflecting thier own circumstances.

People should consult a comparison site to find the best deal for them ... that's why such sites exist.

Linda.Shipley wrote: »

The direct debit is higher than expected

.
Is that because you originally used an innaccurate anticipated annual consumption assesment?
If not, this MSE article should help should you find yourself in a similar situation again:
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits