A&L online saver

RubberDucky_3

I have a premier plus account and on Saturday 21st May transfered 5k to my online saver. I noticed that it only arrived in my savings account today (Weds 25th). Monday and Tuesday were working days so it actually got to my account on the third working day!!!

Internal account transfers should be same day!!

(Curiously when I went to move money I selected "From Premier Plus" but in the "To" box my online saver account was not listed so I added it manually using the account number 00000000 and the sort code 72-58-10. I then used my account number as the reference. Anyone else had to do this?)

I've just spoken to a woman at A&L and she said that 3 days was normal!
What gives?

loobs40

as far as I have experienced transfers from mu Premier plus to my online save and plus saver accounts have been instantaneous and the updates have been visible immediately. All the accounts are in the the drop down list though. I don't have to add them manually. I did this originally thru 'Add Accounts' which on the orange menu on the side

MarkyMarkD

RubberDucky wrote:

I have a premier plus account and on Saturday 21st May transfered 5k to my online saver. I noticed that it only arrived in my savings account today (Weds 25th). Monday and Tuesday were working days so it actually got to my account on the third working day!!!

Internal account transfers should be same day!!

(Curiously when I went to move money I selected "From Premier Plus" but in the "To" box my online saver account was not listed so I added it manually using the account number 00000000 and the sort code 72-58-10. I then used my account number as the reference. Anyone else had to do this?)

I've just spoken to a woman at A&L and she said that 3 days was normal!
What gives?

You've set it up as an external transfer, so it would take 3 days. It's only instant if it's a transfer to an account that's linked - you need to get the online saver account listed on the same internet banking ID as the premier/premier plus account.

I'm guessing you have to use a different internet banking ID for the online saver than for the current account?

You can add other accounts to an existing internet banking ID online, using the "Add Accounts" tab.

If you HAVE got both accounts set up on the same internet banking ID, there's some bug which I don't understand. I've never had any problem, once I have added the accounts to the relevant ID (and both my wife and I have our own IDs).

Milarky

RD,

You can add other accounts to an existing internet banking ID online, using the "Add Accounts" tab.

...but it does not take effect immediately. You may have to allow a week before the account-link is set up, but after that it should be plain sailing.

Good Luck