CPW month 12 cashback

p1an0player

Hi
My CPW O2 £35pm 12-month contract is now just over 12 months old and I have a disconnection date of 3 September. My last cashback claim is still being processed.

If I phone Disconnections and take them up on their earlier offer of no phone, 12 months at £30pm for 200/200, £300 credit to account; will that affect my last cashback claim (because £30 is a lower tariff than £35)?

Thanks

g33za

it shouldnt because it will be a new 12/18 month contract, and second you've already submitted your claim, provided you've submitted your claim correctly you shouldn't have a problem.

rash.m2k

Don't worry about it, if it's with O2 @ CPW, they will be OK with it.

p1an0player

Well I phoned up this evening to ask them to cancel the disconnection and put me on the retention offer. This caused them a bit of confusion and at first they could only offer me 9 months free (£270) not 10 months (£300), but eventually they agreed to it.

The call's fully recorded so if they move the goalposts I've got proof!

Then about an hour later, I got a text saying my month 12 cashback has been approved!

All I need now is to buy a nice new phone - maybe the SE 580i?