We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Internet explorer has stopped working

Options
2»

Comments

  • GT60
    GT60 Posts: 2,363 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Check out john Lewis for the same laptop
    Spending my time reading how to fix PC's,instead of looking at Facebook.
  • bsod
    bsod Posts: 1,225 Forumite
    edited 9 September 2015 at 4:13PM
    if you'd waited more than 45 minutes for an answer, it would be working by now.

    i7 12gb is likely to be an expensive over specification for non technically minded users of office. It's probably been factory restored, and put back on sale by now, with no 'serious fault within windows'.
    Don't you dare criticise what you cannot understand
  • GT60 wrote: »
    Check out john Lewis for the same laptop



    Great minds GT60 - I contacted them straight away but that model is out of stock at moment. Hopefully, that will change soon as I have always found John Lewis warranties very good. Thanks for your thoughts.
  • bsod wrote: »
    if you'd waited more than 45 minutes for an answer, it would be working by now.

    i7 12gb is likely to be an expensive over specification for non technically minded users of office. It's probably been factory restored, and put back on sale by now, with no 'serious fault within windows'.



    If two supposed technical people at PC World couldn't fix it I felt there was no hope for me. I am not saying PC World is great - far from it, but they dealt with me fairly and at least I returned it in time to get a full refund. With respect, you have no idea what I may need the laptop for in the future and my reasons for choosing the spec I did! I am happy with my choice - just not that it failed to work. Hopefully, when I am able to buy the replacement I will have no such issues.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 9 September 2015 at 5:42PM
    I suspect that the issue you had was with your broadband connectivity rather than with IE. Could you still connect to the internet when IE was down: for example, did your email program still function?
    Maybe a wi-fi or router issue?
    By refusing to try another browser as advised, it's impossible to be sure. You'll get much better tech support on here than from the cowboys at PCW, by the way. A 'serious Windows' fault' would be fixed in less than 30 mins with a factory restore.
    As above, you appear to have been sold a wildly overspecced system for what you actually need. 12GB RAM?
    No free lunch, and no free laptop ;)
  • bsod
    bsod Posts: 1,225 Forumite
    edited 9 September 2015 at 5:54PM
    Nobody had a chance to help you, help and advice was, and continues to be, brushed aside.

    You're right, I have no idea why you chose that spec, but I can have an educated guess.
    Don't you dare criticise what you cannot understand
  • Fightsback
    Fightsback Posts: 2,504 Forumite
    bsod wrote: »
    if you'd waited more than 45 minutes for an answer, it would be working by now.

    i7 12gb is likely to be an expensive over specification for non technically minded users of office. It's probably been factory restored, and put back on sale by now, with no 'serious fault within windows'.

    12GB is also a stupid amount of RAM as it won't be dual channel either, waste.
    Science isn't exact, it's only confidence within limits.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.