Returning Macbook to Very

billybc

I have a macbook air which has developed a fault after 18 months, basically the hard drive has died.

After getting written report, Very have offered me a refund minus a 20% usage fee.

Is this acceptable or do I push for a replacement or full refund. It will cost too much to repair

Thanks

LilElvis

To receive 80% of the cost back after 18 months of use is an extremely good offer. You can ask for a replacement but it is up to the seller to choose the remedy and it is perfectly acceptable that they make a deduction for the use you have had if they offer a refund.

tomtontom

Sounds very reasonable to me. You've had 18 months use, why would you expect a brand new product?

pinkshoes

Sounds like a very fair offer! Take it before they withdraw it!!

billybc

They have offered store credit only, is that fair?

McKneff

I don't think store credit is fair.

mije1983

billybc wrote: »

They have offered store credit only, is that fair?

It depends really. Do you want another one from them? If not, and you push for a cash refund, they may well reduce the offer. All depends on how you plan to replace it (if at all).

AJXX

Store credit or not that's still a very good offer, IMO way more than most retailers would offer.

Bite their hand off I say before they retract it.

wealdroam

Under the Sale of Goods Act they cannot force you to accept a store credit refund.

However, if you insist on a 'real money' refund you may well be offered somewhat less.

As others have said, accept their offer before they change their mind.

20aday

Are you happy with your MacBook Air? If so, you could ask them to replace under the SoGA.

This time last year my (four year old) iMac developed an issue with the LCD. Got an report and was quoted over £400 to get it repaired.

I argued it wasn't fit for purpose and as it cost a lot of money that it should last longer than four years.

Apple replaced the LCD free of charge.

Double_V

Don't think. Accept it.
Very good offer.