Recieving the same prize twice

mjm3346

So if they were sent by mistake what do I do?
If items are sent to you by mistake, you will need to contact whoever sent them and ask them to collect the goods.
That shouldn't cost you anything or inconvenience you in any way. You should also give the company a reasonable deadline to collect the items.

Sounds like they are causing you considerable inconvenience for an item that probably has a fairly low cost price.

hannonle

I would just put the matter in 'time out' for a bit.

Forget about it and let them do the chasing if they still want it back.

(they should know the approximate cost of postage and should be sending out stamps or a cheque to cover the deficit, so you can post back at you convenience imo. Actually imo they should just let you keep it, but there you go)

Makes me wonder what their usual returns process is like? Couldn't they just make a zero balance invoice complete with returns label to send out? they're making it way too much hassle.