nPower - useless customer service

Gers

Just a rant... :mad::mad::mad::mad::mad::mad:

Got foisted with them when we moved house (18 months ago) and had dreadful customer service since. Every time things seem to get sorted something else goes wrong, now been told I can't have a meter reading taken for 90 working days - that's January 2016.

No need for comments, just wanted to vent.:mad:

BlueEyedGirl

Why can't you take your own meter readings?

mije1983

Can't you just change supplier if you're not happy?

Gers

BlueEyedGirl wrote: »

Why can't you take your own meter readings?

It's a tiny wee digital one and very high up. And because of my age I am entitled to three monthly meter readings done by their agent. They've not been at all.

An appointment was made for this morning and, yet again, no-one turns up.

Gers

mije1983 wrote: »

Can't you just change supplier if you're not happy?

I will do once I get a proper bill! Despite telephoning in previous meter readings (until the meter was changed to the tiny wee digital one) yet a proper bill has never been produced - I was then told that I have to request a bill after giving them readings. They now have taken to hanging up on customers though I read on the net that it's a common occurrence.

This is yet another fiasco from npower.

wealdroam

Gers wrote: »

This is yet another fiasco from npower.

Have you thought about posting on the Energy board?

Gers

wealdroam wrote: »

Have you thought about posting on the Energy board?

Just wanted to rant / vent really. It feels good.

sgun

They really are terrible, I am stuck with them as they do a legacy tariff for people with only storage heaters but I am at the point now of paying to have GCH fitted just to be rid of them.

You can actually just change suppliers at any point, it is then up to them to ensure the final reading is done and billed to you.

Also, put in an official complaint. In writing and follow up. Earlier this year they were about to be prevented taking on any new customers due to their poor service so they had to lower the complaints they received. They did this by not logging them and by persuading people to let their "back room team" find a solution instead.

Gers

Ah, didn't realise that I could change now without a meter reading, thanks for that.

I have raised two complaints today and declined the invitation to have them 'closed'. Already had something like £150 in compensation from them last year when I asked to come off E7.

We don't have a gas supply but still took out the old storage heaters and had electric radiators installed. Not that we intend to use them / have used them as there's a great big woodburning stove in the living room which whooshes heat upstairs when we go to bed.

Right, will get onto it tomorrow.

BlueEyedGirl

Gers wrote: »

Just wanted to rant / vent really. It feels good.

Log a proper complaint with NPower and if you are still not happy, complain to OFGEM.

nPower

Gers wrote: »

Just a rant... :mad::mad::mad::mad::mad::mad:

Got foisted with them when we moved house (18 months ago) and had dreadful customer service since. Every time things seem to get sorted something else goes wrong, now been told I can't have a meter reading taken for 90 working days - that's January 2016.

No need for comments, just wanted to vent.:mad:

Hi Gers

Thanks for your post.

I'm sad to learn that you've not had your meter read since it was exchanged. It sounds like the billing delay may be linked to getting the new meter details (serial number, readings etc) updated - we're currently experiencing a delay with receiving the relevant information from our Meter Operators.

If you can get in touch using the details on our profile page, including your address, account number, plus the details on the sticker next to the meter (if you can - a photo is a useful alternative) then I'll make sure everything's been updated and get you an up to date bill. Please mark the email as MSE in the subject header so I know where to refer back to.

Kind regards

Jess