New to VM can I cancel?

Kurtis_Blue

You do not need to give them any opportunity to fix, you have 28 days from installation to cancel under their guarantee.

They will refund you installation costs and months usage, you will just pay for calls you have made.

Nicky321

Kurtis_Blue wrote: »

You do not need to give them any opportunity to fix, you have 28 days from installation to cancel under their guarantee.

They will refund you installation costs and months usage, you will just pay for calls you have made.

Is there a link to where you found the "28 days from installation to cancel under their guarantee?"

Thanks

I found the link

Cycrow

Is the on demand and catch up via the Virgin box ?
if so, its not likely the broadband connection at fault, as they dont use the broadband to deliver that, it comes down the TV connection (althou technically it comes down the same cable) But it isn't linked to your broadband speed.

Do the live channels work fine ?

anotherbaldrick

Go into your "My Virgin Media" website and navigate to the > TV > Known problems information click box . Looked recently and it appears they are having some known issues with their system affecting demand and catch up, from memory it said fix date was 8th Sept.

jb66

I dont think there is a fault, its just the service.

Catchup has a lower bit rate than normal tv, itv for example is pretty bad and channel 5HD on demand is really good. The speed of broadband is irrelevant as virgin STB boxes dont use your broadband connection.

jb66

Here is link to money back guarantee

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3244&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

glentoran99

Virgin are notorious at making stuff up, The once told me that my computer wasn't high enough spec to get the internet

[Deleted User]

glentoran99 wrote: »

Virgin are notorious at making stuff up, The once told me that my computer wasn't high enough spec to get the internet

lol i would sumone to say that to me.....