confused over whose direct debits

colsten

Ballard wrote: »

No. From memory, a printed copy of my customers name, account number and sort code, the company name and reference number (I can't remember the terminology but their unique number) and transaction reference number.

That appears to be a gigantic waste of money, and natural resources, in the digital age. Complete Management fail

EarthBoy

Ballard wrote: »

No. From memory, a printed copy of my customers name, account number and sort code, the company name and reference number (I can't remember the terminology but their unique number) and transaction reference number.

So, not a copy of the form at all then, just a printout with the details on.

As already pointed out, most direct debits don't need any forms filling in these days, so you couldn't get a copy of something that doesn't exist. See here for how it works:

http://www.bacs.co.uk/bacs/businesses/directdebit/services/pages/auddis.aspx

Ballard

EarthBoy wrote: »

So, not a copy of the form at all then, just a printout with the details on.

No. Just as I said in my previous post.

Ballard wrote: »

I beg to disagree. The forms are sent electronically but the paperwork does arrive along with that days clearing. I know because I've seen countless such forms. It's not the actual form that the customer completes but it does contain all of the information nonetheless.

Having said that I suspect that getting the printed form is an option which we chose to take because we don't have systems to take the information electronically and load it into our database. Not having worked in this area in another bank I'm in no position to confirm or deny any of this, though.

To slightly ease your valid concerns over the environment I can advise that there are three direct debits per page.

EarthBoy

Ballard wrote: »

Having said that I suspect that getting the printed form is an option which we chose to take because we don't have systems to take the information electronically and load it into our database. .

It sounds very quaint and antiquated. Do you have debit cards and internet banking, or do all your customers still use cheques?

Westie983

I work in a bank and its been a good few years that I have seen a DD mandate form as these are set up electronically by the company.

Yes we still get SO forms in the bank from companies like housing associations or credit unions, but DD forms are not something I see in my day to day job.

As mentioned you should be able to see a list of your DD online or the bank can see and print a list of all your standing orders and Direct Debits and indeed a list of faster payments.

Caladan

SuperHan wrote: »

Cancel all of them, and then set up the things you know you need DDs for again (i.e. contact your phone company, gas, electric, mortgage and give them your new bank details).

It would be sensible to contact everyone and change the details first, and then cancel them though to avoid any missed payments.

Agree in principle, however going by what OP has said they are not sure who to contact or what the payments are for - Cancelling payments when you may not be able to set up an alternative due to lack of information could lead to missed payments and longer term credit damage unnecessarily (appreciate you touched on this in your second paragraph).


Wouldn't it be better to ask for the D/D originator details (which usually include a contact number and address) from the bank before taking any action?

Also - As jonesMUFCforever stated - Get the joint account blocked, to prevent it going overdrawn (or further overdrawn). I think most banks will agree to continue certain payments as long as both account holders give consent.

Ballard

EarthBoy wrote: »

It sounds very quaint and antiquated. Do you have debit cards and internet banking, or do all your customers still use cheques?

It was a foreign bank which had no interest at all in developing a retail client base. Chequebooks and rudimentary internet banking were available to a selection of customers but the bank was very small and could not compete with high street banks (and neither did it want to). Because of the low volumes, for instance, a chequebook cost us £50 to have printed.

mgdavid

Ballard wrote: »

It was a foreign bank which had no interest at all in developing a retail client base. Chequebooks and rudimentary internet banking were available to a selection of customers but the bank was very small and could not compete with high street banks (and neither did it want to). Because of the low volumes, for instance, a chequebook cost us £50 to have printed.

so to imply that it's all banks, as you did in post #24, is quite misleading. As your experience is not of retail banking it was hardly useful information either. Still, we got there in the end...

Aquamania

Ballard wrote: »

Being as I work for a bank I can tell you without any shadow of a doubt that we receive a hard copy for every single direct debit for our customers.

Ballard wrote: »

It was a foreign bank which had no interest at all in developing a retail client base. ...

(my highlighting)

No back pedaling here, then ... :cool:

Aquamania

assis104s wrote: »

I own a joint account with my ex husband. How do I find out which direct debits are in his name and which are in mine? I have asked my bank but they haven't been too helpful as they can only provide a list of direct debits linked to the account and not whose name they are in or the names of the companies that the money goes out to.

Any info would be gratefully received.

Thanks

The Direct Debit system is only a form of payment to pay for the underlying contracts.

You should sort out who is responsible for each underlying contract (through solicitors if necessary)

Then keep the DD's that pay for the contracts you are responsible for, and ditch the ones you are not responsible for.

(But a bit strange you have control a joint account with your ex. husband named on it. Something else you, or your solicitor, should look into)