Any retailers had Charge backs??

ttoli

Caz3121 wrote: »

I fail to see how proof of travel would be necessary. Easyjet do not sell refundable tickets so if you buy an Easyjet ticket and do not travel, you are not entitled to a refund apart from some taxes
The only way I would see a chargeback is if the service purchased was not provided...as long as the flight went (with or without the passenger) should be enough to prove that what was purchased was provided
Sounds like fraud

chattychappy got there first!

Oh yes definitely attempted fraud , The client is disputing that he booked or took the flight, I now have an email stating that he did get on the aircraft .

bris

Regardless of the travel the chargeback should only be successful if the booking, or the way the CC was processed was done in line with your merchant services guidelines. If the process was completed with all the correct info, csv to make sure the customer has the card to hand and correct address etc then the bank would take the hit not the retailer.


If however the procedure was not followed correctly then a chargeback can be successful no matter what info the airline give you.


Check your merchant service agreement, it will detail all the steps you need to process a payment and be chargeback safe.

ttoli

bris wrote: »

Regardless of the travel the chargeback should only be successful if the booking, or the way the CC was processed was done in line with your merchant services guidelines. If the process was completed with all the correct info, csv to make sure the customer has the card to hand and correct address etc then the bank would take the hit not the retailer.


If however the procedure was not followed correctly then a chargeback can be successful no matter what info the airline give you.


Check your merchant service agreement, it will detail all the steps you need to process a payment and be chargeback safe.

Not quite the way that banks here in Cyprus operate but thanks anyway.

jonesMUFCforever

Visa and Mastercard have have rules worlwide and all the banks have signed up - the same for retailers - if you have used the correct procedure you have no worries - if not you will lose £600 or the equivalent in Cyprus.

Ben8282

As a retired airline employee (from the 'old' days) I have never heard of a situation of an airline refusing to release this type of information to the travel agent making the booking - it is your booking after all.


Also whether or not the client actually travelled is not relevant in this case. As this easyjet fare presumably has cancellation penalties, failure to travel does not constitute grounds for refund or chargeback.


The only valid grounds for chargeback that I can think of would be that the cardholder did not authorise the charge.


You should have been advised of the reason for dispute and given an opportunity to respond to the cardholders statement prior to the chargeback being applied. What was the stated reason?

CKhalvashi

Ben, it's more common now due to both increased awareness of data protection (which should be irrelevant) and increased security.

My OH works for EZY, but it's not her area of work so whilst I did ask her, she doesn't know.

Ben8282

Another thought. How come you, as a travel agent, accepted the card in your own right under your merchant agreement as apposed to on behalf of the airline under their merchant agreement which was always standard practice.

eddddy

Ben8282 wrote: »

Also whether or not the client actually travelled is not relevant in this case. As this easyjet fare presumably has cancellation penalties, failure to travel does not constitute grounds for refund or chargeback.

The cardholder (let's say "Mr C Holder") is saying he didn't authorise the transaction.

If "Mr C Holder" boarded the flight, and presumably presented a valid passport in the name of "Mr C Holder", that's very strong evidence that "Mr C Holder" did authorise the transaction - and is attempting fraud.

So it's a very sensible check to make.

(But it's obviously inconclusive, if the traveller was not "Mr C Holder", or nobody travelled)