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Orange
Hello all
I cant believe the problems I have been having with Orange this year. At the beginning of the year I took out a new contract instead of upgrading my current one as deals for new contracts seem to be better. I wrote to them at the end of last year giving my 30 days notice saying that I wanted to cancel my contract, at the end of my letter I asked them about the possibility of keeping my number and putting it on PAYG. I didnt hear anything from them and took out my new contract in Jan assuming everything was fine. However, Orange has decided to completley ignore my cancellation letter and keep my previous contract running. No bills or correspondance due to a change of address and 6 months letter I receive letters saying I owe nearly £200 and it had gone to a DCA. When I phoned Orange they said I had requested PAYG sim cards with my old number on which apparently had been sent through, I hadn't got them, and because I hadn't activated them my old contract was still running...unbelieveable.
In the end I managed to only pay £30 but I am completely shocked by the whole thing, and I need to request my credit reports as I guess that there is something on there regarding this.
Just wondering if anyone else has had this, if not, just to give you all a heads up that Orange are very sneaky with this...
I cant believe the problems I have been having with Orange this year. At the beginning of the year I took out a new contract instead of upgrading my current one as deals for new contracts seem to be better. I wrote to them at the end of last year giving my 30 days notice saying that I wanted to cancel my contract, at the end of my letter I asked them about the possibility of keeping my number and putting it on PAYG. I didnt hear anything from them and took out my new contract in Jan assuming everything was fine. However, Orange has decided to completley ignore my cancellation letter and keep my previous contract running. No bills or correspondance due to a change of address and 6 months letter I receive letters saying I owe nearly £200 and it had gone to a DCA. When I phoned Orange they said I had requested PAYG sim cards with my old number on which apparently had been sent through, I hadn't got them, and because I hadn't activated them my old contract was still running...unbelieveable.
In the end I managed to only pay £30 but I am completely shocked by the whole thing, and I need to request my credit reports as I guess that there is something on there regarding this.
Just wondering if anyone else has had this, if not, just to give you all a heads up that Orange are very sneaky with this...
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