Refund for cooker

tilly4597

so Im best writing back to D&G and not involve Argos at this statge?

shaun_from_Africa

tilly4597 wrote: »

so Im best writing back to D&G and not involve Argos at this statge?

That would be my suggestion because if you can get D&G to honour their own terms, you should get enough Argos vouchers to enable to purchase an equivalent spec'd replacement oven, something that Argos are not legally required to provide under the SOGA.

GreatBeyond

tilly4597 wrote: »

Thanks folks, this is my reply back to them, any alterations etc before i send would be much appreciated. ---- I purchased the above cooker from you in July 2013 and took out an Argos Breakdown Care Plan with Domestic & General, agreement number ********
I recently contacted Domestic & General with numerous faults to the cooker. On the 28 August 2015 they wrote to me (copy letter enclosed) to inform me that the cooker was beyond economical repair and attached Argos vouchers to the value of £250.00.
I never agreed to this settlement. I wrote back to Domestic & General (letter enclosed) on the 21st September 2015 informing them I was not happy with their decision and I do not agree to their £250.00 settlement. I received a letter back from them dated 30 September 2015 (letter enclosed) saying they were upholding their decision. My husband rang Domestic & General on Friday 2nd October to ask them how they thought it possible to purchase a range cooker for £170 which is basically what they are offering once you deduct the £80 it cost of the Care Plan. He was told the person we need to speak with was not available until Monday 5th October and they would make sure she rang myself when she was in the office. Up to today’s date I have received no call back, which I feel is very bad customer service.
The reason I took out insurance was for the guarantee that if the cooker was to develop a problem then I would either have it repaired or replaced. This is obviously not the case. According to their repairs and replacements section on their Breakdown Care Plan, they would either repair or at their option replace or provide Argos vouchers to the value of Argos’s current retail price of a replacement of the same or similar make and specification. I want to know why they are not adhering to this.
The Sale of Goods Act 1979 says the item should be fit for purpose and last a reasonable length of time. This cooker is neither.

As the seller you have a legal duty to put it right as the contract is with Argos and myself and expect either you supply me with a replacement cooker, or vouchers equivalent to the purchase price, within the next 14 days or I will have no option but to start a small claims court action.

Just an opinion here but I would possibly leave out the stuff about SOGA and court action on the first contact with Argos - if you are contacting them just say after you have explained the situation is there anything they can do to help.

It's just that it's more likely to make the person getting the email/letters back up and straight on the defensive rather than thinking this has been a bad situation, what can we do to help.

Just an opinion from someone who has been on the receiving end of these types of letters! :beer:

tilly4597

Got a full refund! Had to have Argos vouchers but I am now the proud owner of lots of shiny new kitchen appliances, kettle, toaster, ...... thanks guys! NO WAY WAS I BUYING ANOTHER COOKER FROM THEM!

carly

Thanks for updating the thread, enjoy your new purchases. Well done ! a good result for you