Civil Enforcement Ltd - Guildford

lemon86

Hi Everyone - have tried to go through all the threads regarding this...after a bit of advice.

Have received a letter from CEL for a PCN. The vehicle was parked on 5th Aug 2015 and the PCN dated 24th Aug. This is over the 15 days they have. Is that in itself enough for the fine to be cancelled?

Ticket ran out at 1443 but left at 1459. A family member was at the car on time however due to the car park being stupidly small and the car next to the ours so close she was unable to load it safely with the 3 children and move the car. The driver was paying for some items inside Debenhams - the car park is directly under Debenhams. The driver also had to pull over in the car park prior to exiting from memory. A ticket had obviously been paid for the car park - entering at 1136 - ticket purchased at 1143 (It took ages to get into the small spaces!!)

The letter received by the keeper is not titled NOTICE TO KEEPER and that wasn't the driver.

The letter also states that if appealed it will automatically go from the reduced rate of £60 to £100!!!! I don't have the time to go through a lengthly process if it won't be cancelled due to the technicality so wondering if you guys have advice?

Ive also read about being a customer and I obviously have the receipt of the purchase at 1450 hours.....

Thanks in advance!!!

pogofish

The newbies sticky covers all the steps you need take to see this off.

Why even think on paying a "discount" when the sum total of what you owe them is nothing?

The_Slithy_Tove

That car park almost certainly belongs to Debenhams, so lean on them to get this cancelled. And while you are at it, ask them why they are engaging such a disreputable company as CEL who are facing criminal charges in Scotland, and who regularly submit fraudulent* claims in court (and then never turn up).

*I maintain that term as they/DEAL assign some of the alleged debt from one body to another, yet still put in a court claim for the full amount. As well as adding fake charges to the claim, that is.

The_Deep

CEL are in all sorts of hot water, being prosecuted in Scotland for fraud, taking people to court and not turning up, lying to the court, submitting false evidence.


As ST suggests, Debs should be told..

lemon86

Thanks...doing the appeal letter now. Assuming I cut out the ones that don't apply or do I just leave it all there?!?!?! V New to this...took my about 45 mins to find the newbie thread again!

Redx

leave it all in there, dont assume they are not relevant, challenge everything, accept nothing

g0wfv

Was this a window ticket or ANPR?

lemon86

ANPR. I have sent the letter by email now....fingers crossed!!!

g0wfv

Over the 14 days stipulated in POFA 2012 when only an NTK is issued then?

POFA 2012 keeper liability does not apply and they are non-compliant; you owe them sweet F A!

lemon86

thats what I thought!! yippee!!! Thats basically what went in the letter : )

The_Slithy_Tove

lemon86 wrote: »

ANPR. I have sent the letter by email now....fingers crossed!!!

But have you spoken to Debenhams? CEL will give you the run-around for months/years, whereas Debenhams can get them to go away immediately, given the right pressure on them.