Stena cancelled ferry but still charge a Fee.

wazza24

Hi there
hope this is in the right section. i recently booked a ferry with stenaline, they cancelled it due to technical difficulties. i got a full refund on the ferry price but i didn't get back the £5 they charged me to use my credit card. surely this cant be right, basically they have provided me absolutely no service and still charged me a fee. ok i understand there's a fee but surly they should take the hit on the fee and not me. Any ideas?

pogofish

Tip - Can you fit a Stena ferry into a credit card reader?

If not, a more appropriate forum might be the Travel or Transport forums.

wazza24

fair enough pogofish, however my question is more regardeing the legality of charging fees on credit cards when you havent provided a service. mybe i didnt explain that clearly on my 1st post.....

grumbler

wazza24 wrote: »

Any ideas?

• Visa, Mastercard & Amex Chargeback

wazza24

cheers grumbler can you do a charge back even if you've received a full refund on the product? so for example the price of the ferry was £124 for which i have received a refund, however they charged me £129 which included the £5 card fee.

Thrugelmir

wazza24 wrote: »

Hi there
hope this is in the right section. i recently booked a ferry with stenaline, they cancelled it due to technical difficulties. i got a full refund on the ferry price but i didn't get back the £5 they charged me to use my credit card. surely this cant be right, basically they have provided me absolutely no service and still charged me a fee. ok i understand there's a fee but surly they should take the hit on the fee and not me. Any ideas?

Your choice to pay by credit card rather than an alternative method. They merely passed on the charge that's imposed on them nothing more.

grumbler

wazza24 wrote: »

cheers grumbler can you do a charge back even if you've received a full refund on the product?

I don't see why not.
Discuss this with the bank and either claim the full amount or the missing £5. If the former return the amount already refunded back to the company.

Thrugelmir wrote: »

Your choice to pay by credit card rather than an alternative method. They merely passed on the charge that's imposed on them nothing more.

And? They charged the agreed price that included all factors for the service that they failed to deliver. Hence, the full amount is due for a refund.

chattychappy

I think you are entitled to full refund. It really is Stena's problem if processing a CC costs them £5 which they will now be out of pocket on.

If the T+Cs allow them to do this, then I think it can be argued they are unenforceable.

PeacefulWaters

Thrugelmir wrote: »

Your choice to pay by credit card rather than an alternative method. They merely passed on the charge that's imposed on them nothing more.

No charge if they refund it appropriately.

They're taking the proverbial.