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Flooring Superstore Refund Nor happening
northwest1965
Posts: 2,128 Forumite
Just when I thought we were getting somewhere, now they won't answer emails.
We ordered 2 carpets from them, only 1 was delivered. They arranged to deliver the outstanding carpet on 3 separate occasions. Nothing turned up.
After several emails, with days and days in between, they agreed to a refund. That was over a week ago and nothing has been actioned. We have emailed them over the last 2 days to confirm it has been done. No replies.
I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/
Where do I go from here?
We ordered 2 carpets from them, only 1 was delivered. They arranged to deliver the outstanding carpet on 3 separate occasions. Nothing turned up.
After several emails, with days and days in between, they agreed to a refund. That was over a week ago and nothing has been actioned. We have emailed them over the last 2 days to confirm it has been done. No replies.
I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/
Where do I go from here?
Loved our trip to the West Coast USA. Death Valley is the place to go!
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Comments
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Do you understand that they have 14 days to get the refund money to you?northwest1965 wrote: »Just when I thought we were getting somewhere, now they won't answer emails.
We ordered 2 carpets from them, only 1 was delivered. They arranged to deliver the outstanding carpet on 3 separate occasions. Nothing turned up.
After several emails, with days and days in between, they agreed to a refund. That was over a week ago and nothing has been actioned. We have emailed them over the last 2 days to confirm it has been done. No replies.
I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/
Where do I go from here?
They do have an address on their website.
Look on their Terms and Conditions page where it says:Should you wish to contact us via mail, our physical address is :
Connection Flooring Ltd, The Future Business Park, Shildon, DL4 2RB.0 -
Thank you for that, I didn't realise that they had 14 days. Where can i find more info on that?Loved our trip to the West Coast USA. Death Valley is the place to go!0
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northwest1965 wrote: »Thank you for that, I didn't realise that they had 14 days. Where can i find more info on that?
Section 34 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 20130 -
northwest1965 wrote: »I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/
Try http://www.flooringsuperstore.com/terms/ instead. It's listed there.
In general, any company web site that doesn't give the registered address of the company should be assumed to be dodgy, since it's a legal requirement that the information is there somewhere.If it sticks, force it.
If it breaks, well it wasn't working right anyway.0
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