Flooring Superstore Refund Nor happening

northwest1965

Just when I thought we were getting somewhere, now they won't answer emails.

We ordered 2 carpets from them, only 1 was delivered. They arranged to deliver the outstanding carpet on 3 separate occasions. Nothing turned up.

After several emails, with days and days in between, they agreed to a refund. That was over a week ago and nothing has been actioned. We have emailed them over the last 2 days to confirm it has been done. No replies.

I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/

Where do I go from here?

wealdroam

northwest1965 wrote: »

Just when I thought we were getting somewhere, now they won't answer emails.

We ordered 2 carpets from them, only 1 was delivered. They arranged to deliver the outstanding carpet on 3 separate occasions. Nothing turned up.

After several emails, with days and days in between, they agreed to a refund. That was over a week ago and nothing has been actioned. We have emailed them over the last 2 days to confirm it has been done. No replies.

I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/

Where do I go from here?

Do you understand that they have 14 days to get the refund money to you?

They do have an address on their website.
Look on their Terms and Conditions page where it says:

Should you wish to contact us via mail, our physical address is :

Connection Flooring Ltd, The Future Business Park, Shildon, DL4 2RB.

northwest1965

Thank you for that, I didn't realise that they had 14 days. Where can i find more info on that?

wealdroam

northwest1965 wrote: »

Thank you for that, I didn't realise that they had 14 days. Where can i find more info on that?

Section 34 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Ectophile

northwest1965 wrote: »

I have had enough and want to send a NBA. However, they do not have an address listed on the site
http://www.flooringsuperstore.com/contact-us/

Try http://www.flooringsuperstore.com/terms/ instead. It's listed there.

In general, any company web site that doesn't give the registered address of the company should be assumed to be dodgy, since it's a legal requirement that the information is there somewhere.