Need Help from the Vodafone Rep

Somerset

Update.


Contact form still nor working.
Direct debit still not set up ( tried livechat as can't contact Vodafone rep and have their transcript saying they will set it up again - nope )
Paid last month by card ( as non-existent direct debit failed )
Late fee applied for last month
Today paid this month early by card to avoid another late fee
On 191 now ( 41+ minutes ) to give them 'new' direct debit information, on the off chance they might not !!!! up a 'new' one like they !!!!ed up the 'old' one. And having to do this as the fire-fighting Vodafone rep is providing a non-working 'I'll sort it out link''.


If this incompetent shower of **** have to employ a social media team to keep 'Vodafone complaint' out of the headlines - the pitiful least they can do is have the link the Vodafone keeps posting, working !

Taybur212

How do I access the contact form? Been trying to log a complaint for weeks.

Somerset

It doesn't work Taybur212, been down (for me) since end of August. Have a look at https://forums.moneysavingexpert.com/discussion/5294401= There's a CEO complaint form thing that might work, I think it's #8.


Edit : I've just checked the Vodafone rep's activity :
Last Activity: Today 11:42 AM


He's been checking in every day - but hasn't responded to anyone since 1st Sept and hasn't acknowledged his chosen method of communication doesn't work. If he's 'left the building' why is he still visiting the forum ?

Vodafone

Hi Somerset,

I've replied to you here with an alternative way of emailing me.

Lara - I replied to you here last month.

Taybur212 - The Contact us form is here.

To access the it you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Somerset

Hello Lee


Sent to the e-mail addy you provided.


Re: WRT135 - MSE [#11379583]

jules1507

Hi Lee


I have used the contact form from MSE forum and have received email with this reference - would be extremely grateful if you have time to look into this for me as getting nowhere with the normal channels to Vodafone!!


WRT135 [#11388232]


Many thanks, Julie

Vodafone

Hi Somerset,

Thanks for your time yesterday.

As promised, I'll check your account again next month and update you then.

jules1507- I've got your email and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK