Should Vodafone honour what said on a webchat?

grumbler

Silk wrote: »

The clue is in the word chat !

Nonsense. It's just a word. You can name it "online discussion/conversation/.../whatever".
It's not worse than a recorded (legitimately) telephone conversation or a paper contract in a shop.

macman

The word 'webchat' is itself misleading, since it's more akin to an exchange of texts or emails, i.e. it's not purely verbal as would a phone call be.

Vodafone

Hi Travelstops,

If you'd like any help from me with this, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Michelle23

Hi Lee
I just completed the form, followed your instructions and just got a "thank you for your email" response
No reference number?

eagle

Michelle23 wrote: »

Hi Lee
I just completed the form, followed your instructions and just got a "thank you for your email" response
No reference number?

There should be a number in [square brackets] in the subject line. Was there not one there?

Vodafone

Hi Michelle23,

I've dealt with all emails from 2 September.

If you've not had a reply, please complete the form again.

Kind regards,

Lee

Social Media Comms

Vodafone UK