BT TV setup

adonis10

So, my broadband router and youview box came today, and phone is due to be connected on Friday. Youview box is all fine but there are no BT sport channels on it; now, am I to assume that these will only work when it is hooked up to my BT broadband, which is due to be activated on Friday?

iniltous

Short answer Yes,

adonis10

Also, the email says that the engineer will need access to the bt connection point in the building. Phoned the management company and they've no idea what or where it is. Is that just the phone socket that is in my flat?

Spookieuk

adonis10 wrote: »

Also, the email says that the engineer will need access to the bt connection point in the building. Phoned the management company and they've no idea what or where it is. Is that just the phone socket that is in my flat?

Yep they need access to your master socket, that will be in your flat. If there isn't a socket/line they will install one as part of the job.

adonis10

Spookieuk wrote: »

Yep they need access to your master socket, that will be in your flat. If there isn't a socket/line they will install one as part of the job.

Ah ok. Yes there is a socket which you can plug a phone cable into. I guess that's it.

adonis10

Sounds silly but I don't actually need a phone for them to set it all up? They're only messing around with the line, right?

I take it the broad band won't work if they can't set up the phone line?

brewerdave

adonis10 wrote: »

Sounds silly but I don't actually need a phone for them to set it all up? They're only messing around with the line, right?

I take it the broad band won't work if they can't set up the phone line?

Do you know whether your phone point is "live" -it's possible that it is not connected to the BT network which is why the engineer may need access to some form of building distribution system, to ensure you have a line back to the local BT cab. Not all flats are connected to a live line ....personal experience with an aged relative.:):)

adonis10

brewerdave wrote: »

Do you know whether your phone point is "live" -it's possible that it is not connected to the BT network which is why the engineer may need access to some form of building distribution system, to ensure you have a line back to the local BT cab. Not all flats are connected to a live line ....personal experience with an aged relative.:):)

That's the problem, I have no idea. All I know is I have a phone socket in my flat and that there has been a connection in the building in the past, other than that I've no idea. Any idea how to find out? Apparently the management company don't know!

peteruk_2

This is all very interesting as i am debating whether to change my current provider to BT and just been on phone to lady at BT. I feel this could get messy too as i have no idea what i have to do. I will follow this post closely