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ebay refund due to customer not being avilable to sign

loopy_lass
loopy_lass Posts: 1,551 Forumite
in Ebay, auctions, car boot sales, post & parcels
opinions and advice please.
customer bought from me on ebay, i stated that the item was posted by hermes and would require a signature.
customer wasnt in despite courier trying three times, parcel is now missing in action.

customer now wants a refund. how do i handle this?

regards loops
THE CHAINS OF HABIT ARE TOO WEAK TO BE FELT UNTIL THEY ARE TOO STRONG TO BE BROKEN... :A

refund seller due to them not collecting parcel 24 votes

yes refund them
79%
theonlywayisupMs_Chocaholicsham63pinkshoesd123steviebabesshaun_from_AfricawealdroamWelshPaulvuvuzelaGeorge_MichaeljeffukCharliebearGemtreeOli.sFlyonthewallcelestiusThe_Last_UsernameFutureGirl 19 votes
no dont refund im not responsibe for them not being in
20%
loopy_lassin_the_CotswoldsRFWTrillionairegd47 5 votes
«13

Comments

  • ballisticbrian
    ballisticbrian Posts: 4,002 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It went missing on it's way back to you? Refund the customer and claim from Hermes.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • loopy_lass
    loopy_lass Posts: 1,551 Forumite
    no dont refund im not responsibe for them not being in
    no, i posted it, courier says she wasnt in and tried three times, she says she was in and no ones been, hermes now cant find parcel, i have tracking info stating courier could not deliver as no one was in to sign.

    she now wants full refund including post.
    THE CHAINS OF HABIT ARE TOO WEAK TO BE FELT UNTIL THEY ARE TOO STRONG TO BE BROKEN... :A
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 12,771 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    yes refund them
    You're going to have to refund buyer and claim from Hermes. It's not your buyers fault that Hermes have (claimed to have) lost the parcel.
    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • soolin
    soolin Posts: 74,450 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    As above refund and claim from MyHErmes.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    loopy_lass wrote: »
    no, i posted it, courier says she wasnt in and tried three times, she says she was in and no ones been, hermes now cant find parcel, i have tracking info stating courier could not deliver as no one was in to sign.

    she now wants full refund including post.

    LOl.seriously. Your choice of courier & service has lost your package.
    How is this the buyers fault?
  • loopy_lass
    loopy_lass Posts: 1,551 Forumite
    no dont refund im not responsibe for them not being in
    no... ok my hermes tried three times to deliver the parcel, the buyer did not collect, so after three attempts hermes should return parcel to me... however on its return journey the idiots have lost it.

    i cant be responsible for the customer not being in three times, nor the fact they didnt go pick the parcel up or contact hermes for re delivery. ive fulfilled my part of the contract by posting, with tracking. they didnt collect.

    loops
    THE CHAINS OF HABIT ARE TOO WEAK TO BE FELT UNTIL THEY ARE TOO STRONG TO BE BROKEN... :A
  • loopy_lass
    loopy_lass Posts: 1,551 Forumite
    no dont refund im not responsibe for them not being in
    custardy wrote: »
    LOl.seriously. Your choice of courier & service has lost your package.
    How is this the buyers fault?
    unecessary sarcasm....
    THE CHAINS OF HABIT ARE TOO WEAK TO BE FELT UNTIL THEY ARE TOO STRONG TO BE BROKEN... :A
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    loopy_lass wrote: »
    unecessary sarcasm....

    Um,I think you will find its the cold hard facts.
    You chose a courier that reattempts & returns. You chose the carrier so if they lost it.
    Its your job to deal with the courier.
    loopy_lass wrote: »
    no... ok my hermes tried three times to deliver the parcel, the buyer did not collect, so after three attempts hermes should return parcel to me... however on its return journey the idiots have lost it.

    i cant be responsible for the customer not being in three times, nor the fact they didnt go pick the parcel up or contact hermes for re delivery. ive fulfilled my part of the contract by posting, with tracking. they didnt collect.

    loops

    myhermes wrote:
    DEPOT COLLECTIONS AND DELIVERIES
    Is it possible to collect from or deliver to my local depot?
    Due to health and safety regulations we do not currently allow customers to drop-off or collect parcels from our depots.

    collect from where?
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yes refund them
    loopy_lass wrote: »
    opinions and advice please.
    customer bought from me on ebay, i stated that the item was posted by hermes and would require a signature.
    customer wasnt in despite courier trying three times, parcel is now missing in action.

    customer now wants a refund. how do i handle this?

    regards loops

    Q. Does the customer have their item?

    A. No.

    Therefore you need to refund in full. If you don't ebay will.
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    yes refund them
    loopy_lass wrote: »
    ive fulfilled my part of the contract by posting, with tracking. they didnt collect.

    I think that you'll find that you will only have fulfilled your part of the contract once the goods have been delivered to your buyer and the buyer has accepted those goods.
This discussion has been closed.
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