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Duel fuel

Hi I spoke with my energy supplier through their online app Npower and asked if I was on the cheapest tarrifs for my usage.

The first person said I was on the cheapest tarrifs, and when I asked if I was to change to a non economy 7 tarrif would I be any cheaper and he still said I was on cheapest tarrif.

So I used their own online tarrif checker it said I could save £400 py by changing but the DD amount was higher than I'm paying now?

So I contacted them again through their app and got a different adviser who took all my details and gave me a DD figure of what she said was a cheaper tarrif for me and it was non economy 7
So she set it up for me but I couldn't help thinking it was wrong as it was so much cheaper than what I pay now so I questioned her if this was definitely for both gas and electricity and she assured me it was so time will tell but I'm very dubious as it almost half's my present DD.

How can this be so different?

Thanks

Comments

  • Ectophile
    Ectophile Posts: 8,252 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    If you don't actually use Economy 7, then it can be more expensive than the standard rate. The nighttime rate may be a lot cheaper, but the daytime rate is more expensive than normal.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • Nada666
    Nada666 Posts: 5,004 Forumite
    edited 25 August 2015 at 10:28PM
    You need to give more information before anyone can answer your question. Without knowing your typical annual usage it is difficult to say. It is entirely possible if you do not use storage heating but do use a decent amount of panel heating that a one rate tariff can be hundreds of pounds cheaper.

    But you have to suss out yourself the situation.

    What is your typical annual usage? Do you have storage heaters?

    Once you have a probably annual usage and your postcode pop over to a comparison site and go through the process twice (once for E7 and once without) using the same total annual usage and compare the total costs.

    And don't be misled by what your current instalment is - what matters is the cost of the tariff for a certain usage.
  • firefox1956
    firefox1956 Posts: 1,548 Forumite
    Pistols.....??????????
  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi I spoke with my energy supplier through their online app Npower and asked if I was on the cheapest tarrifs for my usage.

    The first person said I was on the cheapest tarrifs, and when I asked if I was to change to a non economy 7 tarrif would I be any cheaper and he still said I was on cheapest tarrif.

    So I used their own online tarrif checker it said I could save £400 py by changing but the DD amount was higher than I'm paying now?

    So I contacted them again through their app and got a different adviser who took all my details and gave me a DD figure of what she said was a cheaper tarrif for me and it was non economy 7
    So she set it up for me but I couldn't help thinking it was wrong as it was so much cheaper than what I pay now so I questioned her if this was definitely for both gas and electricity and she assured me it was so time will tell but I'm very dubious as it almost half's my present DD.

    How can this be so different?

    Thanks







    Hello Ineedadrink

    Thank you for your post.

    Typically speaking, if you don't use night storage heaters to heat your home or you use most of your energy during the day, then you may be better off switching to a single rate meter.

    If you'd like to email me using the address on our profile page (marking it for my attention!) I'm more than happy to do the maths and provide you with a clear explanation as to what kind of meter would be best.

    Regards

    Beth :)
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • Hi,
    Pistols.....??????????

    images?q=tbn:ANd9GcSnSL2HwqnFPPPmkZo5KOl7DPEgRkmv6wWXvv_CgozunfNWUpb0
  • firefox1956
    firefox1956 Posts: 1,548 Forumite
    Nice .............
    :D:D
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