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No signal from new flat- Three

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Hello Everyone,

I am wondering if you can help. I am moving from South London to West London and currently have a contract with Three. I have am a year into a two year contract. The signal is iffy at the best of times, especially where I currently live in South London but I deal with it.

I recently found a flat in West London that I plan to move to within the next month or so. I have viewed the flat a few times and every time I visit I get zero reception.

Do you think I have any rights to cancel the contract because of this?

Many thanks for your help!

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  • MikeWhite
    MikeWhite Posts: 617 Forumite
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    Suzanna22 wrote: »
    Hello Everyone,

    I am wondering if you can help. I am moving from South London to West London and currently have a contract with Three. I have am a year into a two year contract. The signal is iffy at the best of times, especially where I currently live in South London but I deal with it.

    I recently found a flat in West London that I plan to move to within the next month or so. I have viewed the flat a few times and every time I visit I get zero reception.

    Do you think I have any rights to cancel the contract because of this?

    Many thanks for your help!

    No rights without paying the remaining term off. I'm sure Three and others will recommend the InTouch app.
  • Kingsd316
    Kingsd316 Posts: 1,394 Forumite
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    They also provide a home signal box

    http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL/,/?New,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=obj%285440%29

    Think its free (if you meet the criteria) but cant confirm, you need a broadband connection to use it though
    :beer:
  • NFH
    NFH Posts: 4,373 Forumite
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    Why did you enter into a contract with Three that was longer than the periodic for which you intended (or committed) to stay at your current address? Three offers 1-month contracts; there's no need to commit for 2 years.
  • d123
    d123 Posts: 8,633 Forumite
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    Suzanna22 wrote: »
    Do you think I have any rights to cancel the contract because of this?

    Many thanks for your help!

    Not unless you can prove Three forced you to move to an area of no signal, otherwise it's totally your responsibility.
    ====
  • duncansby
    duncansby Posts: 292 Forumite
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    NFH wrote: »
    Why did you enter into a contract with Three that was longer than the periodic for which you intended (or committed) to stay at your current address? Three offers 1-month contracts; there's no need to commit for 2 years.

    Not if you're buying a new phone as well
  • 19lottie82
    19lottie82 Posts: 6,027 Forumite
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    NFH wrote: »
    Why did you enter into a contract with Three that was longer than the periodic for which you intended (or committed) to stay at your current address? Three offers 1-month contracts; there's no need to commit for 2 years.


    The answer to this is quite obvious. This post is quite patronising and also unhelpful IMO.
  • [Deleted User]
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    d123 wrote: »
    Not unless you can prove Three forced you to move to an area of no signal
    Odd thoughts in my head now, of the purple puppet from the TV ads, holding Suzanna22 at gunpoint, and telling her to move house or else.
  • macman
    macman Posts: 53,098 Forumite
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    No, you have to rights to cancel without paying an ETC whatsoever-no provider offers universal coverage. What you might negotiate is a different matter, but with 3, I wouldn't get your hopes up.
    No free lunch, and no free laptop ;)
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