Sky 12 months free offer not working

rlullah

Hello all,


I am trying to make use of Sky's '12 months free unlimited Broadband plus £100 M&S vouchers for new customers' (just pay the line rental) which is advertised on their website.


However, when I add this item to my basket, it suddenly changes to 9 months free instead of 12, and there is no mention of the vouchers either.


I have deleted and re-added it several times and still get the same problem.


I called, the people on the phones said they couldn't help me as it is an internet offer, and I would need to ask someone via the internet. I asked for their email, they said they don't have one.


I asked on twitter, they said they can't help as they are just social media, and that I should use the 'live chat'.


The live chat has been down for hours, and when I used it earlier today for a different query, the man didn't even answer my other questions, and instead was just trying to get me to purchase broadband. (That's already what I'm trying to do!!) Therefore, I'm not holding out much hope even if I do get through to them tomorrow.


Has anyone actually managed to make use of this deal and get the vouchers? Or does anyone know a way I could get through to someone who could actually help me?


Thanks