BT and Ombudsman Service - Communications(OSC)

Spookieuk

holdon wrote: »

We also accept responsibility for loss or damage to your physical property arising from our negligence. We will pay up to £1 million in any 12-month period for this loss or damage. (extract fro BT T&C)

That's to do with damage to property. So for example if Openreach did a botch job of an installation leading to a pipe being damage spraying water inside of a building and has literally nothing to do with e-mail. I'd love to see someone arguing in court how a bunch of ones and zeros interpreted by a CPU is a physical entity.

Keep_pedalling wrote: »

The evidence you are looking for does not exist, you are compounding your loss by wasting goodness knows how much time in a hopeless cause, but if you really can't drop it take some paid for legal advise because you are unlikely to get any further here.

Complete waste of time and money but you're right. The OP can take this to court and add court fees to the list of his losses!

Keep_pedalling

holdon wrote: »

No more posts on this thread will be responded to unless they are relating to my enquiry.

Data is property hence the data protection act.

Still a man hears what he wants to hear and disregards the rest.

Paul Simon

Rubidium

On your residential BT contract email is a non charged for free value added service so you are flogging a dead horse seeking compensation but you obviously think that you know best.

Only an idiot would believe that a free ISP email account to be safe and secure for ever.

You have been negligent not backing up your data!

:rotfl:

Browntoa

as thread now seems more correct to "Praise , Vents and warnings "


thread moved


MOVING THREADS FOR BETTER RESPONSES

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

boo_star

Browntoa wrote: »

as thread now seems more correct to "Praise , Vents and warnings "


thread moved


MOVING THREADS FOR BETTER RESPONSES

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

You should have moved it to /dev/null

It's not like the OP is going to listen to any of the responses he gets unless they agree with him.

pmduk

They'll offer you your email subscription fee back!

Ectophile

From the oldest version of the BT Standard Residential Terms and Conditions that I can find on the Wayback Machine, is the clause:

Unless the service terms say otherwise, we have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected . We will not be liable to you for any losses that you may suffer if you have used the service or equipment we provide for business purposes.

Don't rely on an organisation that tells you it takes no responsibility for any lost data to look after your valuable data.

Realistically, the best you are going to get out of them is an apology.

Bobcrowther

This thread is comedy gold. The OP is trying to claim some form of loss and compensation for "important" data stored on a free consumer webmail account! You seriously couldn't make this stuff up!!!

holdon

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bod1467

So what exactly is that supposed to mean? I don't see that it reinforces your claim in any way.