AVIS unexpected credit card charge

TonyM19

Look, I can live with full to empty. It has derailed the thread. I only mentioned it to show that I was expecting a smaller charge on my credit card.

Got an official invoice from AVIS today. Looks like they're doing me for:

Super PAI (no idea what that is at all)
PEP (again, no idea)
Combination of Charges (no idea)
Roadside Assistance Plus (I think I can work this one out and I definitely did NOT agree to this)

Forwarded to Holiday Autos who are awaiting a response from AVIS

TonyM19

Result!

Full refund from AVIS.

I've learned my lesson though. I'll go over any paperwork at the desk with a microscope from now on. Just relieved that it didn't cost me a fortune to learn it.

bairn7

Good result Tony.

Amazing how you post about one issue and get slated for something completely irrelevant to your question! Seems to be the way on here.

Crispy_Ambulance

We had very similar from Avis - prepaid in full, including unlimited mileage and one-way drop-off. After returning the car, we looked at the receipt in the airport and saw we'd been charged another $230 - but with no explanation. We couldn't challenge it until we were back in the UK and it turned out they had charged us for mileage and one-way drop-off. We phoned up and complained, having emailed them a copy of the original voucher and they refunded us with an apology.

Nick_C

I had a similar problem with Avis in Orlando in August 2013. I had a 3 day rental that was fully paid in advance with Avis UK - £96.39. After returning the car, Avis US charged my credit card with a further £88.72. I sent two e-mails to Avis UK but didn't get a reply from them. I got the CC company to do a chargeback.

I suspect Avis US are deliberately trying to defraud tourists.

TonyM19

bairn7 wrote: »

Good result Tony.

Amazing how you post about one issue and get slated for something completely irrelevant to your question! Seems to be the way on here.

I got the full tank of fuel included in the refund as well!

ferf1223

NFH wrote: »

[*]You pay the car hire company's price for fuel instead of your choice of petrol station's price.

In my experience, if you opt to pre-pay, the cost can be competitive, though agree you will always lose a small amount in unused petrol when returning. It is when you are meant to return full and don't that you get royally screwed.