Asda/Smart Parking POPLA draft.

enfield_freddy

Leigh5t wrote: »

First of all thanks for the advice everyone.

I first registered my appeal with popla and received the info regarding transfer to ombudsman.

I then searched Google for some similar cases and found a very close match. A guy in the same store that didn't buy a ticket and asda customer services cancelled it for him.
consumeractiongroup.co.uk/forum/showthread.php?379011-ASDA-response-following-parking-ticket

I then emailed customer services again. The guy gave me the address for the exec relations team. .......Not without first having a snide dig regarding the obvious though!
i536.photobucket.com/albums/ff324/leigh5t/Mobile%20Uploads/73E01CC8-D8EC-45C8-937B-C3D3B92582C3.jpg

I decided to play by their rules and send a letter to the address they provided.
i536.photobucket.com/albums/ff324/leigh5t/Mobile%20Uploads/4960B8B3-8C62-4A22-B6EB-224FCB2429AB.jpg

So......... I thought that would sort it but to my amazement I have just received a reply from asda which is pretty much an echo of what customer services have already fobbed me off with. What on earth are they playing at?
i536.photobucket.com/albums/ff324/leigh5t/Mobile%20Uploads/3CC9B989-F28D-4201-AAAD-5C07C9A89CF3.jpg

I like how it says "as a regular shopper, you are aware of the pay and display". Does this mean if I wasn't a regular shopper they would have a different view of what happend?
This person has also made the assumption, presumably due to the spelling of my name, that I'm female. Last time I checked............. I was in fact.... male. :rotfl:

Anyway, what will asda actually gain from sticking to their guns With this?

Thanks agian people :money:
(Sorry about the links, I'm a new user and it won't allow me to post them)

they have now lost your , your friends and families custom


when will they ever learn

stephenliverpool1

Simple answer....Asda share the revenue with Smart Parking from PCNs and then use their income to masquerade it as giving to various charities.


Now back to Rachel Riley lol.

enfield_freddy

is tax paid on that income?


and as its a declared income from a car parking service , are they paying the correct rateable value on land that is making an income?

Leigh5t

Right, I'm going to email Andy Clarke.

Is there anything you recommend I should include?

I bet I get a response from the same person as before but we'll see.

I doubt this is genuinely ASDAs stance on this matter so it's a case of getting through to someone that has some influence/common sense.

Thanks.

peter_the_piper

As our local Asda is not infested by a ppc and there is no problem with parking (AFAIK) then it can only be that the management have been conned into it by PPC It would be interesting to see if business improved or worsened after they are involved.

trisontana

It's Smart, not UKPC

Leigh5t

It seems ASDA have resorted to ignoring me.

Here's the email trail since I last posted on here.



From: Leigh xxxxxx
To: andy.clarke@asda.co.uk
CC: directorate@asda.co.uk, customer.services@asda.co.uk.

Good afternoon.

I still haven't had A response regarding this issue.

I contacted you on the 8th and 12th of September but have received no reply.

Is this being dealt with?

Regards
Leigh Xxxxxxx

From: Leigh xxxxxx
To: andy.clarke@asda.co.uk
CC: directorate@asda.co.uk
Subject: FW: xxxxxxx Parking (Incident: xxxxxxxx)
Date: Sat, 12 Sep 2015 08:22:10 +0000

Good morning,

Can I have an update on this please?

Regards
Leigh.

From: Leigh xxxxxxx
To: directorate@asda.co.uk
Subject: RE: xxxxxxxxx Parking (Incident:xxxxxxxxx)
Date: Tue, 8 Sep 2015 11:33:27 +0000

Good Afternoon,

Thank you for taking the time to respond to my email but unfortunately you overlooked the issue again. You have misinterpreted the one question of mine you answered and given me more irrelevant information regarding your parking system.

First of all I will set out the questions, I feel, still require answers:-

Despite numerous claims that ASDA are powerless to cancel the parking charge, I know this is not the case. I have evidence that ASDA have in fact cancelled parking charges issued at the same branch, for not displaying a ticket. With this in mind, why is it that I am being discriminated against? in addition to this, why have I been told on more than one occasion that I can be offered no help on this matter? I know this is not the case.
Do ASDA have something to gain if smart parking manage to extort money from me?
Do ASDA make profit from these parking charges?
Is there an element of spite in ASDAs stance on this matter?
At the point when I realised I didn't have any change to pay for parking, would ASDA have preferred if I went and shopped elsewhere?
Are you able to answer the questions I asked in my letter?


Here is the question I believe you attempted to answer.
It has been pointed out that because I was a regular customer, I knew the rules of the car park. Does this mean if I wasn't a regular customer, you would treat me different? How is this fair?
Now what I meant was, if I had received one of these 'parking charges' whilst shopping in your store for the first time and subsequently complained to customer services, would you have cancelled the 'parking charge'?
By you making the point that I was a regular customer and therefore know how the car park works therefore implies that this is one of the reasons you are unwilling to cancel the charge.

I also made the following statement that you have again overlooked.
If you are unable to answer my questions, I politely request that you escalate my complain to someone that is able.

As you have failed to answer my questions, I take this to mean that you are unable to.

Therefore, I would again request that you escalate my complaint.

Regards
Leigh.


From: Directorate@asda.co.uk
To: Leigh xxxxxxxx
Date: Tue, 8 Sep 2015 10:24:53 +0100
Subject: xxxxxxxxx Parking (Incident: xxxxxxxxxx)

Good Morning

I’m sorry you feel I have overlooked the issue.

You asked if you would have been treated any differently had you been a new customer to this store, no you wouldn’t. The amount of the notice is set by Smart parking and clearly signed in and around the car park. It is not a per minute or hour payment, it is a set amount.

Kind regards

Emma

From: Leigh Xxxxxx
Sent: 07 September 2015 16:40
To: Directorate
Subject: Re: xxxxxxxxxx Parking (Incident:xxxxxxxxxx)

Good afternoon.

First of all, I am unsure why you feel the need to keep regurgitating the same information.

I fully understand the situation.

What I do not understand however, is why you constantly overlook my issue!

Are you able to answer the questions I asked in my letter?

If you are unable to answer my questions, I politely request that you escalate my complain to someone that is able.

Regards
Leigh Xxxxxx



On 7 Sep 2015, at 11:21 am, Directorate <Directorate@asda.co.uk> wrote:
Good Morning Leigh

Thank you for taking the time to respond to my email.

I’m sorry you are unhappy with the response and that I addressed you as Ms. As previously advised, the car park attendants will issue a notice to any vehicle which does not display a valid pay and display ticket, as a regular customer to the store you are aware of the pay and display system is used.

I do appreciate your comments in regards that you could have paid a £1 and shopped elsewhere, however as long as a valid ticket is displayed and the vehicle is moved before the maximum time no notice will be issued.

Again I’m sorry this isn’t the answer you were looking for, but I am unable to help any further.

Kind regards

Emma xxxxxxx
Executive Relations


From: Leigh Xxxxxx
Sent: 06 September 2015 00:24
To: Xxxxxx Clarke
Subject: Re: Parking (Incident: xxxxxxx)

Dear Mr Clarke,

I am writing to further express my frustration regarding a parking charge notice I received at one of your branches.

So far, the responses from your customer services have been unhelpful and the issue is still not resolved.

Despite numerous claims that ASDA are powerless to cancel the parking charge, I know this is not the case.
I have evidence that ASDA have in fact cancelled parking charges issued at the same branch, for not displaying a ticket.
With this in mind, why is it that I am being discriminated against?

It seems to me that ASDA actually want me to pay the £70 to these sharks!

Do ASDA have something to gain if smart parking manage to extort money from me? Do ASDA make profit from these parking charges? Is there an element of spite in ASDAs stance on this matter?
Other than these, I cannot see any reason why it would be In ASDAs best interest to not cancel the parking charge?

I could have parked in your car park, paid £1, and wandered off in to town without spending a single penny in your store, no problem. Instead I don't pay the £1, spend more than this in your store and get a parking charge. Where is the sense in this?
I parked in ASDA car park and spent money in the ASDA store (with receipt to prove). Could it be simpler?

At the point when I realised I didn't have any change to pay for parking, would ASDA have preferred if I went and shopped elsewhere?

It has been pointed out that because I was a regular customer, I knew the rules of the car park. Does this mean if I wasn't a regular customer, you would treat me different? How is this fair?

If ASDA decide, against all logic, to uphold their stance on this. I can only be held accountable for the losses/genuine pre-estimate of losses incurred by land owner due to my actions. How much would this be, £70? I do not think so.

Finally, May I point out that I am not aware that, at any point during our communications, I have disclosed my gender. Therefore, it is quite rude that in the most recent correspondence I am addresses as Ms. What has this assumption been based on?

I eagerly anticipate your response.

Yours sincerely
Leigh Xxxxxx

Ralph-y

may be a few facebook / tweets ..... may help them focus

Ralph:cool:

Leigh5t

I've tagged asda in my tweets on two occasions......no response.
I don't use Facebook these days but might need to for this purpose.

Thanks for the advice.

Leigh5t

Hey guys.

Ombudsman services have been in touch to say I can now submit my appeal.
I see that there are some concerns regarding the website and online uploads. Is it recommended to appeal by post instead?
I have my draft appeal ready. Would you guys have a look at it and give me your thoughts please.
I am going to include a copy of my receipt from the day but I'm not quite sure how to word the explanation of what happened without it sounding like bull**** mitigation.
Do I need to include anything else?
I'm not sold on the anpr part because the parking attendant took photo of my car and I'm unaware they operate an anpr in that car park.
I have taken most of my appeal from legal beagles, courtesy of mystery1.

Thanks in advance.