The Link Cashback Problem - No 12th O2 Bill Received - Advice Needed

JonG_3

I have two (family) mobiles bought last August through The Link on Cashback deals. Both are on 12 month O2 contracts.

Up till now everything has been great - all bills received and all cashback cheques received on application.

But now my two final 12 month bills from O2 have not been received in the post. They were due on the 3rd August and it's the 18th now! Seems funny that both have not been received

I've called O2 twice now and they have promised to send out a copy bill for each account, but so far received nothing :mad:


The Link require the cashback application to be received within 30 days of the date on the last bill (i.e 3rd August 2007).

Apart from phoning O2 everyday for the next week has anyone any help / advice to offer ? Will The Link accept a printout of my online 12th account ?

TIA

patwa_2

No bill for me either. Billing date is the 4th. Back office chat is that the network has major problems both technical and admin. And I doubt the strike helped things, even though its coming to an end.

H.

JonG_3

jackdoor wrote: »

I had the exact same problem in August 2006 on one of my contracts and to my utter amazement O2 simply paid £72.00 (cashback claim amount) into my bank account.

Good Luck.

Wow ... what a result....did you write in and complain to O2 or what ?