New OFCOM broadband migration rules a sham

JenniferK

I have just switched from Plusnet using the new rules. My new provider did everything. It went well and within 14 days I was switched. I had no contact whatsoever with Plusnet regarding the switch other than for Plusnet to inform me that a new provider was taking over the line and that I should contact them if I wanted to stay with Plusnet.

Jabba_flabba

JenniferK wrote: »

I have just switched from Plusnet using the new rules. My new provider did everything. It went well and within 14 days I was switched. I had no contact whatsoever with Plusnet regarding the switch other than for Plusnet to inform me that a new provider was taking over the line and that I should contact them if I wanted to stay with Plusnet.

Interesting and good to hear it went well. Assuming you were out of contract with Plusnet, did they bill you for the notice period?

JenniferK

Jabba_flabba wrote: »

Interesting and good to hear it went well. Assuming you were out of contract with Plusnet, did they bill you for the notice period?

I was out of contract but could also have switched due to price rise. I have not been charged beyond the 14 day switch notice from my new provider.

Interestingly, I was on Plusnet's 76Mb service. My speed with my new provider has increased by more than 50%.