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New OFCOM broadband migration rules a sham

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Comments

  • JenniferK
    JenniferK Posts: 277 Forumite
    Tenth Anniversary 100 Posts Combo Breaker
    I have just switched from Plusnet using the new rules. My new provider did everything. It went well and within 14 days I was switched. I had no contact whatsoever with Plusnet regarding the switch other than for Plusnet to inform me that a new provider was taking over the line and that I should contact them if I wanted to stay with Plusnet.
  • Jabba_flabba
    Jabba_flabba Posts: 100 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    JenniferK wrote: »
    I have just switched from Plusnet using the new rules. My new provider did everything. It went well and within 14 days I was switched. I had no contact whatsoever with Plusnet regarding the switch other than for Plusnet to inform me that a new provider was taking over the line and that I should contact them if I wanted to stay with Plusnet.
    Interesting and good to hear it went well. Assuming you were out of contract with Plusnet, did they bill you for the notice period?
  • JenniferK
    JenniferK Posts: 277 Forumite
    Tenth Anniversary 100 Posts Combo Breaker
    Jabba_flabba wrote: »
    Interesting and good to hear it went well. Assuming you were out of contract with Plusnet, did they bill you for the notice period?

    I was out of contract but could also have switched due to price rise. I have not been charged beyond the 14 day switch notice from my new provider.

    Interestingly, I was on Plusnet's 76Mb service. My speed with my new provider has increased by more than 50%.
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