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Purchased a new Samsung TV

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Comments

  • Thank you Esqui, however I do have one question, can I have a home visit to fix or are they in their rights to ask me to return it?
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Samsung warranty is subject to their terms and conditions .
    As far as i am aware they don't do home visits on modern TVs .Could be that if its an easy replace job they do in fact send a local engineer out but its their choice .
    You have no rights to ask Samsung for a home visit .

    Warranty from Samsung is a limited warranty subject to their terms and conditions .

    SOGA Your rights under UK law against the vendor gives you much more and for longer than the manufacturers warranty .
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    They (the retailer) can't force you to send it back at your expense but the likelihood is they'll send an engineer out who may attempt a repair on site but more than likely take it away for a repair.
  • I have a home call on Monday....
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