Eon Final Bill - Estimate - Six Months after switch

System

[QUOTE=Funkat5;68996350


@Hengus –

Yes I did give (and continue to give) readings to my current supplier. They have been very kind and efficient. And also seem to implore common sense about the usage feasible in a one room flat with a sole occupier.


.[/QUOTE]

The readings that you gave your present supplier when you switched should be the same as the readings on your final bill from E.oN. If there is a difference then raise a formal written complaint against E.oN. If they are the same, then it is likely that when you were with E.oN that you were billed on estimated readings each quarter. In other words, E.oN has sent you a final bill based on an actual meter reading in the past and the reading that you provided to the new supplier. Why the final billing process has taken so many months is a matter that only E.oN can explain.

modsandmockers

Funkat5 wrote: »

They have told me since I complained that I now owe £1500 instead of £800

Did they just casually mention this during a phone call, or have you received a revised bill?

The only way to know for sure how much energy you used whilst you were with Eon is from actual meter readings. If these readings are not available, then your only option is to try to negotiate an acceptable estimate.

If your final bill from Eon was based on an estimated closing reading, then your first bill from your new supplier should also show that it is based on the same estimated opening meter reading.

The meter cannot lie (well, in theory anyway). It is a pity that energy suppliers do not always print in large letters on the front of the bill that the bill is based on an estimated reading and that you can have it replaced by an accurate bill if you submit actual readings within the next 7 days or so. The usual procedure is to bury a letter "E" deep amongst the pages of numbers which most people long ago gave up trying to understand.

E.ON_Company_Representative:_Helena

Thank you for the extra feedback Funkat5

I have to agree with modsandmockers, why has the bill increased? Is it now billed to the same reads your new supplier has opened the account from?

Have you received your revised bill?

There has obviously been a discrepancy with meter reads for the switch over and it sounds like this may be the reason for the delay.

I understand you've raised a complaint with us and this is the best thing to do, it will now be looked after by one person and they will investigate for you.

However, no one should be shouting at you or making you feel this way, I'm sorry because that's not the way we should be dealing with things.

Continue with your complaint, the full procedure is on the website and we can send this to you in the post if you need us to.

Thank you

Helena

Funkat5

E.ON_Company_Representative:_Helena wrote: »

Thank you for the extra feedback Funkat5

I have to agree with modsandmockers, why has the bill increased? Is it now billed to the same reads your new supplier has opened the account from?

Have you received your revised bill?

There has obviously been a discrepancy with meter reads for the switch over and it sounds like this may be the reason for the delay.

I understand you've raised a complaint with us and this is the best thing to do, it will now be looked after by one person and they will investigate for you.

However, no one should be shouting at you or making you feel this way, I'm sorry because that's not the way we should be dealing with things.

Continue with your complaint, the full procedure is on the website and we can send this to you in the post if you need us to.

Thank you

Helena

I don't know why the bill has increased - I've not actually been sent a new bill - this is what I was told by the person handling my complaint less than 24 hours after I submitted it (it's not supported by details of calculations - just dates). In this same correspondence I was also told some 'facts' that were out and out lies - which makes me very concerned about my rights in this situation.

There is a discrepancy with the meter reads, issues I raised at the time of the switch, again four months ago, and now. I have provided all readings since switching over to my new provider.

Personally, the money is an issue as it's such an exorbitant amount - absurdly high for this location. But moreover it's the way E.ONs staff have treated me. By saying I think this bill is absurdly high I've been treated like some deadbeat who can't pay their debts. This bill isn't even overdue! I doubt anyone I've spoken to would do anything differently if they received an invoice out of the blue that exceed their total paid to date.

System

Let's be clear. Your new supplier has a regulatory obligation to manage all aspects of the switch. This includes asking you for opening readings. Did you provide these to your new supplier? What you are doing now with respect to your new supplier is irrelevant to the situation that you are in.

The readings then go to a 3rd independent party for validation, and they are then passed back to the two suppliers as opening/closing readings for your new and old accounts. At this point, E.oN can raise a dispute if it thinks that the readings given to them are wrong. This is more likely if you haven't been providing E.oN with actual meter readings.

If E.oN - having been given the final adjudicated readings - wants to adjust your final bill it is obliged to do so in writing. E.oN cannot just say that you owe us £X.

My guess is this - and it is only a guess. Your past bills with E.oN were based primarily on estimated rather than actual meter readings. By switching you have forced E.oN to address the issue and there is a big discrepancy between what they thought you had been using and what you have actually used when you were with them.

To solve this problem, the two suppliers need to agree opening and closing readings which are the same. Raise TWO complaints in writing to each of the suppliers. Ask for all responses to be sent to you in writing. This will force the two suppliers to talk. Come what may, you will end up paying either E.oN or your new supplier for the energy that you have consumed but E.oN has to prove that the amount owed is based on ACTUAL (or 3rd party adjusted) meter readings.