Eon Final Bill - Estimate - Six Months after switch

Funkat5

Sorry...first time poster and a bit panicked.

After receiving my Eon bill in Jan 2015 I decided to shop around for a new supplier. Paid my bill and left in February.

In mid-August (now) I've just received a Final Bill (estimated) from Eon that exceeds the entire amount I've paid to Eon since moving in in May 2012.

My bills were quarterly, and were typically £80-120 for what is a small, one-room studio flat. Now I've received a bill for nearly £800. This is insane. When I called to query I was told I was going to have to pay it - no explanation or evidence to justify how the bill could could possibly be that high for Oct 14-Feb 15, higher than everything paid until that point.

Does anyone have any experience with this type of thing - is there anyone at eOn that could implore some common sense to figure out the appropriate bill?

:mad:

JJ_Egan

You have old meter readings ??
Or are you just guessing the bill is wrong ??

Funkat5

I have readings from the switch, and since the switch, but before that I wasn't doing the readings - someone from G4S was coming in. I never has issues with my bills as they didn't vary much and were reasonable.

Part of it is ignorance and trust on my part, assuming since I was up-to-date with my bills from eOn that my switch to the new provider would simply be the 3-4 weeks it took to switch.

modsandmockers

Funkat5 wrote: »

I have readings from the switch, and since the switch, but before that I wasn't doing the readings - someone from G4S was coming in. I never has issues with my bills as they didn't vary much and were reasonable.

Part of it is ignorance and trust on my part, assuming since I was up-to-date with my bills from eOn that my switch to the new provider would simply be the 3-4 weeks it took to switch.

When you say ‘I have readings from the switch’ do you mean to say that you provided an actual meter read to your new supplier at the time of the switch? If that is the case, then your new supplier should have forwarded the same figure to your old supplier so that they could calculate your final bill.

If your new supplier’s first bill used your own actual meter reading as a starting point, then your previous supplier’s final bill should use the same meter reading as a finishing point.

If all of your previous supplier’s bills are based on estimated readings, then you have some work to do.

Funkat5

Yes, sorry for not clarifying. I on'y have the actual reads from when I started doing the readings, not when G4S was doing their readings.

Nada666

If you've never checked the readings or your usage then your bills may have been estimated. Spending only £800 over three years is not easy even for a small flat. Especially if you are paying quarterly. £540 is more realistic than £266.

Do you have copies of your earlier bills? They will state on them whether or not the readings were estimated.

And check your actual usage recently from your readings to see which is realistic.

(Edit: That is, if the bills include your heating. Do they?)

macman

If the billing closing read matches your own, then it's not insane. It's a catch up bill because previous bills were estimated. The supplier only has to read once every two years. all intermediate reads are down to you.
As above, refer to your older bills and it's clearly marked as to whether readings are agent, customer or estimated. Your bills were 'reasonable' only because you never verified them against actual meter readings.

System

It is somewhat surprising that it has taken E.oN 7 to 8 months to issue a final bill. My recent experience on leaving them is that they are pretty efficient. I can only conclude that this has been a protracted reads dispute. Qn to OP: did you give your new supplier meter readings at the time of the switch?

E.ON_Company_Representative:_Helena

Good morning Funkat5 and welcome to the forums.

Already some excellent advise from the posters here, so thank you guys.

I have to agree with everyone, it sounds like most of the account has been estimated and now we've received an actual readings passed from your new supplier it's caused a catch up bill.

I understand you've given your new supplier your start reads, did we use the same reads as your final reads on the bill?

Have a look through previous bills and check the reads and what we've billed you up to.

When a customer changes supplier, we rely on the new supplier to provide the meter readings for us to close the account to, there may have been a delay in them sending us the meter reads or there may have been a dispute somewhere.

Speak to us, or your new supplier and establish why there has been such a delay in receiving your final bill.

Please also speak us to again and ask if the account had been estimated and check the closing reads, it's always good to have your bills in front of you so you can also see the information.

Thank you

Helena

footyguy

Funkat5 wrote: »

Sorry...first time poster and a bit panicked.

After receiving my Eon bill in Jan 2015 I decided to shop around for a new supplier. Paid my bill and left in February.

In mid-August (now) I've just received a Final Bill (estimated) from Eon that exceeds the entire amount I've paid to Eon since moving in in May 2012.

My bills were quarterly, and were typically £80-120 for what is a small, one-room studio flat. Now I've received a bill for nearly £800. This is insane. When I called to query I was told I was going to have to pay it - no explanation or evidence to justify how the bill could could possibly be that high for Oct 14-Feb 15, higher than everything paid until that point.

Does anyone have any experience with this type of thing - is there anyone at eOn that could implore some common sense to figure out the appropriate bill?

:mad:

Please post a legible image of the bill you have received (remove personal info) and hopefully someone will be able to explain to you how it has been arrived at. Bills are normally quite transparent at how they have been arrived at, though obviously they cannot make any comment as to why you have consumed that amount.

What particulary interests me is why your final bill is estimated according to you.

Funkat5

Thank you for your responses.

@Nada666

Yes the bills include heating. However, this is a one room flat, in a large building, so my heating (one electric radiator) is used very little.

Since switching I provide monthly reads to my new provider, so I’m very familiar with my usage trends.

They have told me since I complained that I now owe £1500 instead of £800.

@Hengus –

Yes I did give (and continue to give) readings to my current supplier. They have been very kind and efficient. And also seem to implore common sense about the usage feasible in a one room flat with a sole occupier.

@Helena

I did speak to your company. I was yelled at, belittled, and then told that my bill would now be twice as much as the one posted. But rather than investigating the validity of my concerns I was told there would be a payment plan I could have. The closing reads cited from the new supplier are not the reads I supplied to them and instead appear to be a work of fiction. Blaming the new supplier for delays that they have told me are your fault and passing the cost of errors on to me seems wrong.

@footyguy

Thank you. I understand the calculations on the bill – what I don’t understand is how the figures on the bill are associated with where I live or are even realistic. They don’t match what the new supplier was provided, and their correspondence doesn’t represent fact.
The bill isn't estimated according to me. It's in big bold letters at the top of the bill.