Appealing and complaining!

painted

Last saturday on a rare visit to Warminster, I received a car park ticket from UKPC. I was 11 minutes over the two hour limit, and they are charging me £100!
Three questions if you please

Do I appeal online or by letter?
Do I appeal on 'compassionate grounds' ( I could not return on time as I was unwell and had to rest) or 'the cost of the ticket is too high'?

https://www.citizensadvice.org.uk/consumer/cars-and-other-vehicles/driving-and-parking/parking-tickets/parking-tickets-on-private-land/challenging-an-unfair-parking-ticket-on-private-land/

Which retailer do I complain to, as there are several eg Lidl, B&M, Argos etc and who in the company?
Thank you

Umkomaas

The NEWBIES FAQ sticky will guide you through all of this. It's near the top of the forum thread list, one page back from here.

Mitigating circumstances will not be considered by the PPC, nor will it have any positive impact at POPLA (in fact will get more in your way than leaving it out all together). You will need to win this on legal points (details in the sticky).

You'll need to do a bit of digging/research to determine who the landholder is, but usually if it's a multi-outlet site it will most likely be a managing company such as Savills.

Do not make any contact with the PPC at this early stage, follow the recommended timeline detailed in the sticky. You will appeal as per instructions on your ticket/NtK when it arrives, follow these instructions or the PPC will likely ignore your appeal until you time out, with then no access to POPLA.

Redx

also, you spent over 11 minutes entering the car park, finding a spot, parking up, reading the signs, then leaving the car park later, so you were actually parked for 2 hours or less capiche ?

read and follow the NEWBIES sticky thread, appealing as normal and then to popla with legal arguments, not mitigation

also try to get the landowner or site management company to cancel the charge

Herzlos

Was this a windscreen ticket then, or did you get it in the post later?

painted

Ok.....what is PPC please?
And yes, a windscreen ticket.
I did read the sticky but there was too much to take in all at once so I will take it step by step

Umkomaas

PPC = Private Parking Company. There's a section of the sticky which covers all the acronyms we use in the context of private parking.

For the moment you should concentrate on post #1 of the sticky, as that is the stage you are at now. You won't be able to assimilate the entire sticky in one go, just like you can't eat an elephant in one mouthful!

painted

OK Im really quite confused now
I have followed links etc etc but still unsure what to put in my appeal to UKPC??
I dont know what is supposed to work at this stage?! ie not mitigation etc?
I can see why people just pay up

AltheHibby

Hang on and someone will advise a bit more. Whatever you do , don't pay.

g0wfv

STOP

DO NOT reply to the window sticker ticket (also known as the Notice to Driver in the legislation). Under no circumstances enter into any correspondence with the PPC or say anything that would divulge who the driver was at this stage.

WAIT for the Notice to Keeper (NTK) to arrive sometime after 28 days, day 1 being the day after the window sticker appeared on your car. The NTK must be dated no later than 28 days after the 28 day period (56 days from when the sticker appeared).

Don't worry about the process too much, there are plenty of people on here to provide you with advice and talk you through it.

Umkomaas

painted wrote: »

OK Im really quite confused now
I have followed links etc etc but still unsure what to put in my appeal to UKPC??
I dont know what is supposed to work at this stage?! ie not mitigation etc?
I can see why people just pay up

Have you received anything in the post from the PPC yet?

painted

Sorry for the delay, my broadband is rubbish!
Thank you g0wfv.
No Umkomaas nothing yet, wont be long though, if it's 28 days, another few days if you take out the bank holiday.
I wrote to the CEO of the land owner/manager which is Legal and General but no answer and disappointingly, no answer from Lidl's either.