do they have to honor the purchase

fyner_pink

Need HELP with t&c's. i made 2 orders with this site and both have been cancelled due to incorrect pricing, i have looked to see what the items are priced at today and one has been removed so i get that it was mispriced and removed but the other order of 2 items, both items are still on the site at the same price i ordered at and both available to order surely they should honor that order? i have looked at the terms and conditions to see if i can find the point at which they consider it legally binding but cant make sense of it, i know its explained below as to what im looking for but im non the wiser
so any help much appreciated t.i.a

the online store was the atheletshop (.co.uk)

Online:
The situation is not as clear-cut online.
The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.
According to Screwfix’s terms and conditions on its website this week, it only accepts orders once it has delivered the goods. It says the processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

jenniewb

I think you may have answered your own question:

fyner_pink wrote: »

Online:

Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions......
According to Screwfix’s terms and conditions on its website this week, it only accepts orders once it has delivered the goods. It says the processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

fyner_pink

jenniewb wrote: »

I think you may have answered your own question:

According to Screwfix’s terms and conditions on its website this week, it only accepts orders once it has delivered the goods.

^^ thats screwfixs conditions... i didnt order from them thats just and example of the type of thing im trying to find within athlete shop terms and conditions

sarah1972

Hi

you have posted this on the grabbit board which is for posting bargains that people have found.

You will get a bigger audience if you post on the Consumer Rights board.

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

redfox

we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

marliepanda

Its already on this board, we don't need two...

Stevie_Palimo

fyner_pink wrote: »

According to Screwfix’s terms and conditions on its website this week, it only accepts orders once it has delivered the goods.

^^ thats screwfixs conditions... i didnt order from them thats just and example of the type of thing im trying to find within athlete shop terms and conditions

They will be covered and it will be similar to Screwfix so you will not get goods at a cheaper rate I'm afraid.

marliepanda

Stevie_Palimo wrote: »

They will be covered and it will be similar to Screwfix so you will not get goods at a cheaper rate I'm afraid.

As covered in the other thread, they are not a UK company.