I need advice please

iawijesinghe

Hi
I'm with O2 for few months and with insurance and every thing I pay £72 a month. But once I was late to make payment and O2 disconnected my services but later I made a payment and brought my account up to date but they never restored the account services . now almost two months i do not have the services so Do i have right to cancel the contract with out a early termination charge? I'm really dissatisfied with o2.
please any one advice me how to and what to do but I does not feel like going back to o2.

grumbler

£72? OMG
What do they say about not connecting you back?

DCFC79

iawijesinghe wrote: »

Hi
I'm with O2 for few months and with insurance and every thing I pay £72 a month. But once I was late to make payment and O2 disconnected my services but later I made a payment and brought my account up to date but they never restored the account services . now almost two months i do not have the services so Do i have right to cancel the contract with out a early termination charge? I'm really dissatisfied with o2.
please any one advice me how to and what to do but I does not feel like going back to o2.

Have you asked why you don't have services ?

Can get cheaper contracts than what you pay.

d123

iawijesinghe wrote: »

Hi
I'm with O2 for few months and with insurance and every thing I pay £72 a month. But once I was late to make payment and O2 disconnected my services but later I made a payment and brought my account up to date but they never restored the account services . now almost two months i do not have the services so Do i have right to cancel the contract with out a early termination charge? I'm really dissatisfied with o2.
please any one advice me how to and what to do but I does not feel like going back to o2.

What exactly are you paying for? The most expensive plan appears to be £54 a month (with 20GB of data) and their most expensive insurance is £12.50.

Edit: I see the 128GB iPhone 6 is £64 a month on the 20GB plan :eek:

Have you actually spoken to customer finance at o2 or asked for a reason why you are still suspended?

HappyMJ

iawijesinghe wrote: »

Hi
I'm with O2 for few months and with insurance and every thing I pay £72 a month. But once I was late to make payment and O2 disconnected my services but later I made a payment and brought my account up to date but they never restored the account services . now almost two months i do not have the services so Do i have right to cancel the contract with out a early termination charge? I'm really dissatisfied with o2.
please any one advice me how to and what to do but I does not feel like going back to o2.

I'm also quite shocked at the £72 a month figure. My OH pays £12 for unlimited everything.

What does O2 say about the services not being restored? Maybe it's an oversight.

jenniewb

I've always found I got results going into a mobile phone shop (even if you bought it online) state your getting nowhere fast and maybe drop a few words to let them you you've been discussing it on a public forum...