Moved house, now no TMobile coverage, can I get out of contract?

jpneathey

Me and the good lady wife recently moved to a new house, and while we can get 3 bars HSDPA about 50 metres away we literally get nothing in the house, apart from the occasional one bar if we leave the phone on the window sill. We cannot make or receive calls in the house at all. We know the house isn't the problem as a friend gets 3 bars on Vodafone. My wife and I are both T-mobile and on different types of phone. We'd like to switch to Vodafone but both have about 8 months left on our T-Mobile contracts.

So the obvious question is, do I have any rights when it comes to extracting myself from my contract that doesn't involve waiting for months? Has anyone else been through this?

Thanks very much in advance for any advice.

powerful_Rogue

jpneathey wrote: »

Me and the good lady wife recently moved to a new house, and while we can get 3 bars HSDPA about 50 metres away we literally get nothing in the house, apart from the occasional one bar if we leave the phone on the window sill. We cannot make or receive calls in the house at all. We know the house isn't the problem as a friend gets 3 bars on Vodafone. My wife and I are both T-mobile and on different types of phone. We'd like to switch to Vodafone but both have about 8 months left on our T-Mobile contracts.

So the obvious question is, do I have any rights when it comes to extracting myself from my contract that doesn't involve waiting for months? Has anyone else been through this?

Thanks very much in advance for any advice.

Afraid not. They will just refer you to their coverage checker.

I dont know about T-Mobile, but Three off a device that connects to your internet meaning you get full signal strength within the house. Might be worth checking if T-Mobile do something similar.

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL/,/?New,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=obj%285440%29

powerful_Rogue

Looks like they do have something similar, however the new version isnt available until November.

Might be worth giving them a call or checking on Ebay etc

http://ee.co.uk/help/mobile-and-home-connections/checking-and-improving-your-network-coverage/signal-box/about-signal-box

d123

jpneathey wrote: »

Me and the good lady wife recently moved to a new house,

So the obvious question is, do I have any rights when it comes to extracting myself from my contract that doesn't involve waiting for months?

Yes, of course you can cancel immediately. All you need to do is phone 150 and ask them to work out your early termination charge, they will then give you the option to pay it and the contract can be cancelled.

Of course, if you mean without any penalty, unless you can prove your house move was the fault of, or forced by, T-Mobile, no you can't. It isn't their fault you moved to an area of no signal.