Windscreen company failed to turn up twice, had to go elsewhere

LilElvis

wealdroam wrote: »

What does that mean?
Are you now waiting for something to happen?

I would be very careful about taking court action against Nationwide.
You can apply all the logic you like, e.g. "they are the ones who broke the agreements", but if you sue the wrong party your claim will simply be thrown out.

Already pointed out. Already ignored.

agrinnall

I fear this is going to end up as one of these threads...

:wall:

gavrd1

Hi all,

Yes, action is being taken against them now, have spoken to a legal professional who has confirmed my situation and that Nationwide are the ones who the contract is with as they accepted the booking and the promise of the service with all arrangements which they failed to fulfill.

The only role of the insurer in this is that Nationwide are one of their approved repairers that and so it is my insurer who Nationwide then claim the remaining cost of the replacement from. It is Nationwide who took the excess payment details.

They are the ones who have caused the whole situation by failing to carry out their promises.

With regards to the 3rd party, yes, Nationwide are classed as the 3rd party, not the insurers.

Sounds like it always is worth taking legal advice from a pro!

cono1717

Did this pro charge you before they even did anything, per chance?

There's a process to follow you can't just decide you've had enough and have gone to a contractor - did you get multiple quotes before allowing the company to choose who repaired it?

How are you going to prove you have mitigated your losses?

ChumLee

gavrd1 wrote: »

Hi all,

Yes, action is being taken against them now, have spoken to a legal professional who has confirmed my situation and that Nationwide are the ones who the contract is with as they accepted the booking and the promise of the service with all arrangements which they failed to fulfill.

The only role of the insurer in this is that Nationwide are one of their approved repairers that and so it is my insurer who Nationwide then claim the remaining cost of the replacement from. It is Nationwide who took the excess payment details.

They are the ones who have caused the whole situation by failing to carry out their promises.

With regards to the 3rd party, yes, Nationwide are classed as the 3rd party, not the insurers.

Sounds like it always is worth taking legal advice from a pro!

So he told you in general terms or he read your insurance documents in full?

It's funny how often when a thread isn't going in the direction the OP wants they suddenly find a professional backing them up.

Double_V

Do let us know the final outcome.

marliepanda

Only took two hours to find and speak to a legal professional. Swift service.

cono1717

I'm in the wrong job if I can tell people they are right and just tell them they should take a company to court and get paid for the privilege.

Where's my cap and gown!?

Glassman

This occurs quite a lot. The best way to avoid the problem: don't leave booking your windscreen repair/replacement appointment too close to the MOT due date...

...or choose an alternative repairer.