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Thomson fighting my claim
simon_cutts
Posts: 3 Newbie
Hi everyone,
A newbie here, I had a 24hr plus delay with Thomson's flying back from Orlando last August, I went through the correct procedures and wrote to them using templates from this website, we were given accommodation and food but we were treated poorly in my opinion with a lack of professionalism from the Thomson staff. I received an initial letter back from Thomson's denying my claim as the fault was down to an unforeseen technical issue and asked to reply at a later date after an ongoing court case was settled. I did this and they came back with the same unhelpful reply. I then got in contact with the CAA and they took up the case, I received a letter from Thomson thanking me for contacting the CAA and that their original decision not to pay compensation would be upheld. After reciving this letter from Thomson I got in contact with the CAA and they told me that the case was still ongoing. How can this be? Also I have read recently that people have claimed compensation for delayed flights because there was no crew availble to man the aircraft, is this poosible to do. I dont really want to go the final step to small claims court just in case I lose as I wouldn't have the funds to pay the costs.
Can anybody shed any light?
Many thanks
Simon:(
A newbie here, I had a 24hr plus delay with Thomson's flying back from Orlando last August, I went through the correct procedures and wrote to them using templates from this website, we were given accommodation and food but we were treated poorly in my opinion with a lack of professionalism from the Thomson staff. I received an initial letter back from Thomson's denying my claim as the fault was down to an unforeseen technical issue and asked to reply at a later date after an ongoing court case was settled. I did this and they came back with the same unhelpful reply. I then got in contact with the CAA and they took up the case, I received a letter from Thomson thanking me for contacting the CAA and that their original decision not to pay compensation would be upheld. After reciving this letter from Thomson I got in contact with the CAA and they told me that the case was still ongoing. How can this be? Also I have read recently that people have claimed compensation for delayed flights because there was no crew availble to man the aircraft, is this poosible to do. I dont really want to go the final step to small claims court just in case I lose as I wouldn't have the funds to pay the costs.
Can anybody shed any light?
Many thanks
Simon:(
0
Comments
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Post should be on Thomson thread. Sounds like Thomson are fobbing you off. They read these posts so probably now aware you are 'worried'. You have (by the sound of it) a valid case. If you don't want to/cannot DIY a claim use a NWNF and get around three quarters of your entitlement. Read Vauban's Guide if you decide to DIY.0
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You won't have to pay any court costs btw.0
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