Item didn't arrive. What happens if they send another, and first one arrives?

[Deleted User]

Not sure if this is on the right board, but here goes.

I ordered an item from Amazon. It has a last estimated delivery date of 3rd August, so it is now approx a week overdue.

I've notified them of non-delivery.

If they send another, then the first one arrives, how do I go about getting it back to them, without ending up out of pocket on shipping charges?

Helix

Amazon will normally contact you when 2 arrive and pre-pay the postage to send the extra one back to them.

tomtontom

Use the online returns centre, select missed delivery date and you'll be given a choice of free return methods. Couldn't be simpler

LilElvis

Even with marketplace sellers I get a notification when the item is shipped - did you get one, but it just hasn't arrived? Were you told which carrier was used?

[Deleted User]

Yes, I got an email, dated 27 July, stating it had been dispatched, and yes, it just hasn't arrived, and it's a week overdue.

The carrier is, according to Amazon, Royal Mail.

foxtrotoscar_2

Refuse to accept delivery if it turns up?

agrinnall

What's the value of the item? They might tell you just to keep it.

bod1467

Bedsit_Bob wrote: »

The carrier is, according to Amazon, Royal Mail.

And that's the only notification you'll get when RM are used.

[Deleted User]

agrinnall wrote: »

What's the value of the item? They might tell you just to keep it.

Less that £6.

DCFC79

I'd contact Amazon and tell them what happened.

enfield_freddy

if you make a claim via amazon , they will offer a voucher that you can withdraw to cash or use against your next purchase , this will be instant OR you can go to resolution (A to Z), this will take several days + several days to go back into your account