Can anyone help? I'm in an absolute mess

beecher2

Have they phoned you back yet? Have you phoned your council yet?

pmlindyloo

Wait until the 3 hrs are up and then ring again.

If they still cannot pay you because of a technical problem then you must ask for a short term benefit advance.

This can be done on the phone.

The payment will be in your bank the following day.

https://www.turn2us.org.uk/Benefit-guides/Short-Term-Benefit-Advance/What-is-a-Short-Term-Benefit-Advance#guide-content

I do not think you will need this but just want you to know this 'in case'.

If you have an unhelpful person on the phone then ask to speak to a manger/supervisor.

Stevie_Palimo

If you were local I would have happily gave you some money but presume in this day and age people wouldn't give out banking details due to being worried about fraud. If you can get Martin to accept something from me and pass it on then I will send something over.

TimeCapsule

beecher2 wrote: »

Have they phoned you back yet? Have you phoned your council yet?

7 minutes from now it will be 3 hours. They've not bothered to call. They claimed they'd be calling to sort it out within 3 hours. I just don't know how to go on. It's the not knowing.

TimeCapsule

Steve, thank you for even being kind enough to say you wish you could help. It really means a lot.

Stevie_Palimo

TimeCapsule wrote: »

Steve, thank you for even being kind enough to say you wish you could help. It really means a lot.

I am serious with the offer. If anyone can get Martin to accept a payment from me and pass it onto you then I will fire something over.

Diary

A couple of weeks ago the DWP tried withholding our income support. Different to you and may be irrelevant. You have to be really firm with them if they phone back. I bordered on unpleasant and aggressive, I also threatened very clearly my MP and it focussed their minds enough to pay me straightaway.
I really feel for you on this, it's such an unpleasant thing to deal with.

beecher2

Stevie_Palimo wrote: »

I am serious with the offer. If anyone can get Martin to accept a payment from me and pass it onto you then I will fire something over.

Althought that's a nice sentiment, realistically it isn't something moneysavingexpert would allow.

Time Capsule, phone them back and phone your LA. Don't be unpleasant or aggressive or threaten anything. It isn't the individual who answers the phone's fault.

TimeCapsule

I just want to thank you all for listening and giving advice. I may not have food but I've just found a box of mint tea in the cupboard. I've made myself a cup and I'm going to drink it while I try to calm down. At least, for now, I have a roof over my head and I have hot water. I will report back with any progress that's made. Thanks again. You made me feel so much less alone. xxx

shegirl

Phone them back. They should issue your payment to be with you within a few hours