Fed up with slow speeds

treecol

I've managed to get upgraded finally to BT fibre (although from exchange to house is till copper) BT wholesale site says I'm getting 14mbps upload where as before it was often below 1mbps. We had a local PC servicer out who did a few tweaks as we felt speeds were very low. My tablet isn't too bad but the desk top can be very slow. He said the PC will only go as fast as the internet connection. We are connected wirelessly with a gadget that uses the wires in the house. He made sure we changed that from being plugged in to a surge protected socket as he said that would slow things. We also tired an Ethernet cable & that didn't speed it up. I would have thought that for just browsing the web, it shouldn't take 30 seconds for pages to load. Ebay or site with lots of photos can be the worst.
the PC man said there is nothing more he can do, but it's so slow. We were much faster where we lived before & we didn't pay for any fibre - I can't see much difference to when we were getting 1mbps. I'm loath to get BT involved as they will charge me saying the speed is acceptable & it must be the PC. Any ideas how to speed it up? PC man said we don't have any unnecessary programmes running, so it's not the PC. Grrhh!!

JJ_Egan

I've managed to get upgraded finally to BT fibre (although from exchange to house is till copper

>>yes its fibre to the cabinet .
14meg upload is excellent but guess you don't mean up .
First thing is test the speed from the master socket via Ethernet cable .

If its your fault then you pay the expensive BT OR call out charges .

aerostar

To do a fair speed check, you need to run your computer in safe mode with networking using an ethernet cable, and turn off any wireless units that are connected to the computer and/or router.

WHY

Well your computer will not be clogged with all the other rubbish, drivers, program starts, that gets loaded and run when in normal mode.

I think also your quoted upload speed is really your download speed ! - what do your speed tests state for both up and down.

forgotmyname

If the internet speed is OK on the tablet then the issue doesnt appear to be the connection.

Connect a PC directly to the router with a cable and test your speeds from there.

treecol

Hi sorry yes, that's the download speed. Upload is 0.35. The wireless gadget is a TP-link. I think I'll best option is a PC engineer who perhaps knows more than the last one. I connected PC via Ethernet cable last night & it was no faster. Perhaps upgrading the PC operating system is what's needed. The last PC engineer said that would make no difference?

onomatopoeia99

14/0.35 is very low for FTTC (called "Infinity" if you buy it from BT internet)

Did you reboot into safe mode with networking and disable every other device and all of the wireless networking before running your tests?

treecol

Sorry but you are all speaking a foriegn language to me. I have no idea what any of things you are asking me about or suggesting I do are. All I know how to do on a PC or tablet is browse the internet, that's why I asked someone who advertised locally to take a look at things. I will have to try to get someone else. How on earth I can tell if someone actually knows how to fix things, I have no idea either.

JJ_Egan

Problem is that you dont know where the problem is as its a guess .
You would be better with a local Telecom engineer .

Your tablet may be the one to test with first .
Use the BT web site and run the extended diagnostics test .
Post details .
http://speedtest.btwholesale.com/


Internet connection to the house slow .
Internet connection within the house slow .( your problem often your cable )
Wifi slow .( your problem with a number of ready fixes )
Aged /wireless cards in PC etc .

treecol

Questions like that may be basic to you, but if I knew about the things you were asking, I wouldn't be here asking for help, I'd sort things myself. I bought the PC from Curries, took it home turned it on & works. I know no more than that. Except it worked alot bett at my previous home which wasn't fibre.

JJ_Egan

But help we have given and without actual facts the forum cannot see through walls and diagnose your setup .As i said find a local guy that does Telecoms .They should at least be able to rule out BT as the problem .