Santander online customer ID query

noh

Help video confirms above.
http://www.santander-products.co.uk/videos/banking/T8st3Y6SxC8

grumbler

What exactly 'above'?
My guess is that the process is different for different customers.
For me it's 8 digits ID like in the video, but the remaining part is different:

noh

grumbler wrote: »

What exactly 'above'?
My guess is that the process is different for different customers.
For me it's 8 digits ID like in the video, but the remaining part is different:

Above as in the post by eskbanker.

Santander changed their login process at some point.

I have two different logins one recent and one a legacy from Alliance and Leicester.
They require different information.

The video on their site is what is required for recently opened accounts.

grumbler

How come it's "16-digit number on debit card" for the OP then? Red herring?

keiran

why not give them a ring?

'''
This is the image and phrase you have selected. If you do not recognise these, do not log on.
Instead call us on our helpdesk number - 0845 600 4388
Opening hours are 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.
"""

noh

grumbler wrote: »

How come it's "16-digit number on debit card" for the OP then? Red herring?

Because at the time the OP signed up for online banking that was what was required.
For anyone that signs up now a personal ID of 10 digits is allocated.
A 5 digit PIN of the users choice and then a password also chosen at registration.

My old login which still works is a 8 digit ID followed by a 4 digit PIN no password.

badger09

grumbler wrote: »

How come it's "16-digit number on debit card" for the OP then? Red herring?

Mine is 16 digit number on cash card (a relic from the old Abbey National days)
after which I get the image screen

then passcode = 12 letters chosen by me
and registration number = 5 digits chosen by me

No_6

give THEM a phone call


6

Westie983

my personal ID is definitely a word and number, but it was all numbers when i first registered then I changed it, my passcode is a word and numbers and my registration numbers is as others have said 5 numbers...

Ian011

keiran wrote: »

why not give them a ring?

'''
This is the image and phrase you have selected. If you do not recognise these, do not log on.
Instead call us on our helpdesk number - 0845 600 4388
Opening hours are 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.
"""

Rather than calling the expensive number, replace 0845 with 0345.

From 26 October 2015, financial services are no longer permitted to use 084, 087 or 09 numbers for contact from existing customers.