Nationwide Android banking app

noh

Yes there is a problem. It is very slow to display the quick balance circa 2 minutes. It is much quicker to just sign in normally. It may be a problem with their back end system rather than the app itself.

50Twuncle

noh wrote: »

Yes there is a problem. It is very slow to display the quick balance circa 2 minutes. It is much quicker to nust sign in normally. It may be a problem with their back end system rather than the app itself.

Could you please send them a secure message as well ?
If they get more complaints - they are more likely to repair it !!

noh

50Twuncle wrote: »

Could you please send them a secure message as well ?
If they get more complaints - they are more likely to repair it !!

Have now done so.

JoseChungsDoomsday

That's just lies from nationwide, I was talking to them about it almost 4 weeks ago. Maybe they should also check the app reviews on play store?

noh

I have had a play today and have found that on a device running Android V4.1 the quick balance is displayed within a few seconds. On another two devices running Android 5.0 and 5.1.1 the quick balance takes more than a minute to display. My guess is they haven't tested the latest version of the app properly using Android V5.0 and above.

noh

I have a reply

"Thank you for your message.
I'm sorry to hear that you've been having problems with the Mobile Banking App.

We have been aware of an issue with the "Lollipop" Android OS, but this hasn't affected all members.

If you're using this OS, please delete and re-install the app to see if this rectifies the issue you've been experiencing.

Then if you're still having problems, please let us know."

cifpower

If you tap the screen again after pressing quick balance it will pop up.

I just find the whole app very jerky and not very responsive.

50Twuncle

"I'm sorry to learn of the difficulties you are experiencing with the mobile banking app. I can see from your details that you are currently using the latest version of software so am unsure what is causing this problem. You may wish to uninstall the app and re-download it from the Google play store, this sometimes resolves the problem."

Is the only response that I can get from Nationwide .....

moonbase27

When registering for the Nationwide App it asks for my date of birth, but there's no easy way of entering it!
It's in 1956 so I have to go back month by month from May 2017 - appreoximately 732 times. Even when I reached by birth month and clicked on the day - it reverted back to TODAY's date - imagine my frustration!! Has anyone else had similar problems? I seem to remember the Ping application had the same 'feature' but at least it took my date of birth - after I'd worn out my finger tip!!