Bulldog Completely messed up - can we get anything back?

clutterbug_2

We moved back accounts about 6 months ago and they moved all our direct debits over. However, for some reason Bulldog had an issue with this and didn't set it up. 4 months after we switched they sent us a demand for the 4 months payment and a new direct debit mandate. We filled in the direct debit mandate, sent it back and forgot about it.

A month later another demand and mandate land on the doorstep. We filled it in, put in a cheque for the full amount and sent it back recorded delivery. This was the 27th July. The post office website said it had been delivered on the 30th July. We then checked our bank balance and the cheque went out on the 2nd August.

We then received another demand, which we ignored as we'd paid it and they had a new mandate.

Then yesterday - 2 weeks after they cashed the cheque - they switched us off!

We then recieved 2 letters today - dated the day before they switched us off - saying we owed them another month's subscription, and we still didn't have a mandate set up. Surely if they cashed the cheque they should have set up the mandate? Checked with the bank and there was definitely one set up. The hadn't taken any money though.

They won't let me discuss the account as its in my husband's name, but they are only open from 9 till 5 and he doesn't get home until 7 and I rely on the connection for my business and client correspondence.

I've cancelled the DD and refuse to pay them any more as we're going to cancel the subscription. They won't give us the MAC code though until they speak to my husband and get full payment.

Do we have any comeback on this? Their billing department is absolutely shambolic to have let this happen! Its absolutely disgraceful, especially as they turn us off without letting us know that we owe more ontop of what we've paid, and after we gave them the DD details.

Drunkstar

They HAVE to provide teh MAC within 5 daysof being asked, bil disputes are NOT a valid reason for refusing. However they are within their rights to only provide it to your husband.