Plusnet price hike

annhan

Hi All

Received an email from Plusnet about price hike in September, in the email it states i can leave my contract fee free if i inform them within a time limit. Now as i paid the 12 month line rental up front and have been with them for about 6 months, will i be refunded the remainder of the line rental and will they allow me to cancel as i have paid?

Thanks
Ann

Peter999_2

I had the same thing last year. Unfortunately they will not refund your 6 months line rental. I only had 1 month left so it wasn't too bad.

LazyTyper

Yes you are entitled to a refund on your LRS as the call charges and call plans are increasing.

I was successful in getting my LRS refunded from BT earlier this year.

annhan

LT: How did you manage this?

And thanks to both for the replies.

brewerdave

Generally PN have been steadfast in their refusal to refund ALR.

Swipe

annhan wrote: »

Hi All

Received an email from Plusnet about price hike in September, in the email it states i can leave my contract fee free if i inform them within a time limit. Now as i paid the 12 month line rental up front and have been with them for about 6 months, will i be refunded the remainder of the line rental and will they allow me to cancel as i have paid?

Thanks
Ann

Why do you need to cancel immediately. Your line rental won't go up until the end of your ALR is up so just move then which I take it will also be the end of your 12 contract?

annhan

not happy with plusnet in regard to internet so was looking to switch to another firm and this price hike seemed a way out.

JJ_Egan

annhan wrote: »

not happy with plusnet in regard to internet so was looking to switch to another firm and this price hike seemed a way out.

But your internet will be coming down the same pipe as PN .
Better to rectify your problems first rather than move the same problems .

annhan

Had virgin previous and sky....both miles better..but going back to the original point...any users had success with cancellations with plusnet and the fixed 12 month early payment?

LazyTyper

annhan wrote: »

LT: How did you manage this?

And thanks to both for the replies.

It did take a little arm-twisting.

Remain adamant, and insist on speaking with a team leader or manager.

As others have mentioned, they will put up some resistance, either because the agents genuinely don't know themselves or they are deliberately trying to put you off so you give up.

Explain that although your line rental has been paid up, the tariff for the line has increased. They won't be able to deny that.

If they still don't play ball, raise a formal complaint.

annhan

thank u, wil update on result