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Flight delay Thomas Cook

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kjw5555 Posts: 5 Forumite

30 July 2015 at 8:52AM in Flight delay compensation

Hello, In June 2014 we were delayed 4.5 hours from Menorca to Bristol due to a fire in the Bristol terminal. I have tried and tried to claim compensation but Thomas Cook deny all claims due to exceptional circumstances beyond their control. Has anyone else had any success or any advise to pursue this please?

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Flight delay Thomas Cook

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