Fair Wear and Tear - what can they charge me for?

jhsam

Just had the email from the LA

Good Morning,

Please find attached a list of issues from the check out, if you want us to get a quote to replace the carpet please let us know. Once you have been back to the property please let me know.


The contact number for the DPS ******** and your ID number is *********.


Could you also forward onto us your new address.


Many thanks

Not sure why they need our new address, I will just be telling them we have a re-direct on at the old place for 6 months so if they address anything there then we will get it.



They are pushing for us to pay for a new carpet as you can see!



As I said, we will go back tonight and take the key back tomorrow (they have the other keys, we just have 1)


The check out inventory is a bit strange actually, as she said to me that she notes EVERYTHING On there regardless as if it was there before or not as it's also for the LL so he knows what he needs to fix - shouldn't that be on a seperate form and not on my check out. For example, she has put "crack in one bedroom wall" well it's a settlement crack, (new ish build house) and was there when we moved in, and you can clearly see it's a settlement crack so why note it on the inventory like we can do anything about it? That might be the way it's done, I don't know?


It's got things like, no bulb in Bedroom 2....Petty. The whole house had no bulbs in when we moved in, we have purchased and replaced them all, the second bedroom one blew on the thursday when we were moving that weekend so we just binned it - I think, in theory I could remove all bulbs as that's how it was when we moved in, I won't, cause I'm not like that, but I just think they are being a bit daft. Things like toilet seat loose, again, it never fitted right, but even so, it's a loose clasp on one side, after 6 years, I think that's acceptable for a £2 market toilet seat!



It does state they expect the carpets to have a full clean, and the shower to be spotless and have no marks (impossible!) and it just states "marks on walls on carpets" and on the check in inventory it states the same and it's ticked as average.


Plan of action, clean a bit more tonight, just in the interests of keeping things friendly, hand key back tomorrow, apply for deposit back, wait for their refusal and claim, counter claim with my evidence. :money:

pimento

jhsam wrote: »

Really? Seriously? Out of this thread - THAT is the post you decide to make, what a wally you are, it must be REALLY high on that horse up there. I assume you are nominated for parent of the year and are a TOTAL saint and the best parent in the world? Not that it's any of your business, but my husband left HIS glass of it on the side in the kitchen, and my 3yo guzzled it down after getting her hands on it and then immediatly threw it up - but ya know, I guess you / your kids have never done anything worng, or silly or done something that they/you shouldn',t so give yourself a massive pat on the back.

My son will only drink the sugar free version. I keep telling him that it'll make his hair fall out but he doesn't listen..

ognum

jhsam wrote: »

Really? Seriously? Out of this thread - THAT is the post you decide to make, what a wally you are, it must be REALLY high on that horse up there. I assume you are nominated for parent of the year and are a TOTAL saint and the best parent in the world? Not that it's any of your business, but my husband left HIS glass of it on the side in the kitchen, and my 3yo guzzled it down after getting her hands on it and then immediatly threw it up - but ya know, I guess you / your kids have never done anything worng, or silly or done something that they/you shouldn',t so give yourself a massive pat on the back.

So attacking is your best form of defence whether on 'fair wear and tear' or on something you posted regarding how the carpets got stained, which makes it fair game to reply about.

I think you could be in for a long fight for your deposit if this is your reaction to any kind critisim.

jhsam

ognum wrote: »

So attacking is your best form of defence whether on 'fair wear and tear' or on something you posted regarding how the carpets got stained, which makes it fair game to reply about.

I think you could be in for a long fight for your deposit if this is your reaction to any kind critisim.

I don't think a statement of "Why on gods earth would you give a THREE year old irn bru??" has anything to do with a fair wear and tear on a rental property - the second part about not getting the stain out is fair enough, but don't ever criticise someones parenting unless you are ready to except the parental wrath that may fall down on you.

As for the last sentance....:rotfl:

jhsam

pimento wrote: »

My son will only drink the sugar free version. I keep telling him that it'll make his hair fall out but he doesn't listen..

do they ever!? Mine won't touch iron brew as she remembers it made her sick, every time she see's it now "urgh im not drinking that ever again" so there is always a silver lining!

pimento

jhsam wrote: »

do they ever!? Mine won't touch iron brew as she remembers it made her sick, every time she see's it now "urgh im not drinking that ever again" so there is always a silver lining!

I'm the same with Campari and vol au vents. I was very sick indeed at a New Year's Eve party in 1977 and can't bear either, now.

jhsam

pimento wrote: »

I'm the same with Campari and vol au vents. I was very sick indeed at a New Year's Eve party in 1977 and can't bear either, now.

I'm the same with pork chops for the same reason!! funny what I brains remember and what they forget isn't it

sniggings

Kynthia wrote: »

In a way the agent is right that marks and dirt aren't wear and tear. However if the walls haven't been painted in ten years and the carpets are old and we're marked when you moved in, then the useful life is near or at an end and the landlord hasn't suffered a loss.

The stuff is at least 6 years old, they will have marks and ingrained dirt, that is all part of wear and tear.

jhsam

sniggings wrote: »

The stuff is at least 6 years old, they will have marks and ingrained dirt, that is all part of wear and tear.

I agree - thanks!

I have studied the move in pictures (again) and the state of the walls (big gouges out, that we filled, sanded, painted after we moved in, evident in our new pictures!) and the carpets (marks and stains everywhere, including in the bedroom we have got silly putty stuck on, 2 massive blackcurrent joice looking stains, which are now no longer there due to us constantly cleaning with a rented cleaner every 6 months or so) so yes there are marks on the walls / carpets, but the house actually looks better now, than when we move in, so I am confident we should get most of our money back (minus the silly putty which is expected and accepted)

I find it amusing though that Whitegates have applied for the full £695 deposit back, email from them advised it was for "all work needed" (didn't obviously specify what this was) - it wouldn't surprise me if the LL knew nothing of their dodgy antics. I don't know why he still uses them, probably for ease as a few yrs ago he knocked on the door (unexpected) and asked if we minded him checking the wall that needed new plaster board and skimming as Whitegates quoted a lot for the work - we had no idea what he was on about, showed him the wall he was referring to and he said Whitegates were trying to pull a fast one. After that, although we reported issues to them, he never used them to fix stuff, he used an independant builders as he didn't trust them anymore.

Anyway I'm not replying to any of their emails, I am just going through the DPS ADR thing - despite the constant emails stating that I "MUST" give them my new address. Well no, I "MUST" not actually, it's my address and I will give it to who I do / do not please (re-direct on at old properly and advised any corres can be emailed, but if need to send hard copies send to old house and re-direct will send it on)

a4331085

Good luck with the dispute, i had something similar where they wanted the full £650 but due to my evidence I was able to knock it down to £150.