Broken TV - Warranty?

imj52

Hello All, I've visited this site often but first time posting here so hopefully i'm doing it right

What I'd like to ask is where I stand regarding getting my TV fixed / replaced as it broke last night (nothing I did, it just turned itself off and won't come back on - it gives a red flashing light under the black screen - google seems to suggest it's a hardware fault).

I've only had it around 18 month. The warranty was for one year and it's not covered by my insurance, however someone I work with mentioned I may be able to do something via the sales of goods act but I don't even know where to start...Any advice please? or will I just have to buy a new one?

thanks

donnac2558

If you post in the Consumer section of the forum someone should be able to help.

JJ_Egan

In the first instance contact the seller and see what they say.
Sale of goods act its now up to you to prove an inherent fault .

LazyTyper

I do know you have the right to expect the product to last a reasonable length of time.

For example, if you buy a cooker and it comes with only a 1 year warranty, you can expect this to last maybe 5-6 years, so you should be able to have it repaired by the manufacturer at no cost (may be shipping charges).

I will need to look out the relevant bits of law and advice, but http://www.tradingstandards.uk/ should be a good starting point for you.

unholyangel

Who was the retailer? If a UK company then you're covered by the Sale of Goods Act.

However, as its more than 6 months from purchase...the retailer can ask you to prove the goods are inherently faulty before they will be due you a remedy (which can be a repair, replacement or a partial refund - you can request one over another but the retailer can refuse if its disproportionately costly in comparison to another remedy).

Whether its lasted a reasonable length of time will depend on the circumstances. For example, you wouldn't expect a £20 microwave to last as long or be as good as a £200 one.

Go back to the retailer first and see what they say - they don't always ask for a report. But if they do ask for one, make sure it details why the item is faulty. It can't just say its faulty, it needs to say that its failed due to substandard components, poor soldering or something like that.

DCFC79

Have of read of the links here
https://forums.moneysavingexpert.com/discussion/4922954

George_Michael

LazyTyper wrote: »

For example, if you buy a cooker and it comes with only a 1 year warranty, you can expect this to last maybe 5-6 years, so you should be able to have it repaired by the manufacturer at no cost (may be shipping charges).

A few errors with the info above.
Unless you make a purchase directly from the manufacturer, any legal rights you have against them for faulty goods are dependant on any warranty that they may supply. If you buy from a retailer and there is a 1 year manufacturers warranty then if the appliance fails after that one year period, you either have to rely on the goodwill of the manufacturer or use any SOGA rights that you have against the retailer.


Even if the appliance fails very early in its life (any time after 6 months from purchase), then the retailer (or manufacturer if purchased directly from them) can ask the customer to prove that the fault was due to a manufacturing defect.
Without this proof they don't legally have to do anything after this 6 month period.

maninthestreet

What make and model of TV is it? Someone on here may be able to help.

imj52

it's a 42 inch panasonic LED TV L42B6B

thanks for all your help / advice

susancs

imj52 wrote: »

it's a 42 inch panasonic LED TV L42B6B

thanks for all your help / advice

I did a quick google and it seems that some of the panasonic Tvs have a similar fault after a power surge or interuption happens. Although this might not be what the problem is with your TV, the information given is that the TV has a power surge fuse inside the TV that resets itself but this can take 2-3 days. The advice is to remove anything attached to the Tv such as cable box, HDMi cables etc and unplug it from the mains ,leave it for a few days and try again and make sure it is connected to a power surge protection socket to help prevent the issue haapening again.

Another reset of this was sugguested:
Unplug everything from the Tv including HDMI cables.
Remove power from the TV for at least 30 minutes (unplug from the wall)
-- While pressing the power button, plug in and turn on the plug socket to the TV and continue to press the power button for 30 seconds
- If nothing then release the button and press it again...

Lots of information here too:
https://www.ifixit.com/Answers/View/55837/The+television+will+not+turn+on,+power+light+blinks+10+times+(red)

I hope some of the above work for you.

akkers

Try searching on google for this model to see if it has an inherent design fault. If it has then you have a right to demand a redress out of warranty period.